Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY)
About the position
This position is responsible for providing quality customer service to internal and external bank customers through various communication channels including telephone, fax, and email. The role involves researching and resolving customer requests, performing general account maintenance, and ensuring compliance with banking regulations.
Responsibilities
? Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings accounts, Online Banking, New Accounts, processing check orders, and Bankcard requests.
,
? Perform account maintenance and match appropriate products to customer's needs.
,
? Proactively analyze callers' needs.
,
? Use standard screens, scripts, and procedures to handle callers' needs effectively and resolve customer issues when necessary.
,
? Navigate a computerized system to address and resolve callers' issues.
,
? Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
,
? Other duties as assigned.
Requirements
? High school diploma or equivalent.
,
? Previous call center experience.
,
? Bilingual language skills.
Nice-to-haves
? Strong problem solving and decision-making abilities; able to think analytically.
,
? Excellent customer service and telephone skills.
,
? Well organized and able to handle multiple tasks.
,
? Flexible, able to adapt to change.
,
? Detail oriented and quality focused.
,
? Excellent oral and written communication skills.
,
? Able to work weekend hours on a rotating basis.
,
? Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint.
,
? Fluent Spanish language skills.
Benefits
? Eligible to participate in an applicable incentive compensation plan or discretionary profit-sharing bonus program.
Similar Remote Jobs
Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY)
Posted on: 31-01-2025 10:01
Experienced Virtual Assistant for Calls, Emails, Data Entry, and Websites
Posted on: 31-01-2025 10:01
Senior Front End Engineer / React / Chicago / Startup
Posted on: 31-01-2025 10:01
Work From Home Data Entry Clerk - Customer Service Agent
Posted on: 31-01-2025 10:01
Client Technologies Specialist 1 - EOM 3rd Shift - 18
Posted on: 31-01-2025 10:01
Amazon Customer Service - Work At Home Up To $35/hr
Posted on: 31-01-2025 10:01
American Express Online Remote Data Entry Specialist - Immediate Openings
Posted on: 31-01-2025 10:01
South Burlington, VT | 1:1 Paraprofessional Role | Hiring Now!
Posted on: 31-01-2025 10:01
100% Remote - Amazon Media Director - $140,000 + Benefits
Posted on: 31-01-2025 10:01
Data Entry Netflix Remote Jobs (Entry Level, Night Shift) $25/Hour
Posted on: 31-01-2025 10:01
Senior Audit Manager - U.S. Personal Banking - Retail Banking and Lending
Posted on: 06-11-2024 04:55
Remote Bilingual Customer Service Representative - Spanish | WFH
Posted on: 31-01-2025 10:01
Flexible Online Researcher - Part-Time & Full-Time Opportunities
Posted on: 11-09-2024 00:00
Online Business Tutor - Part Time: No experience
Posted on: 02-10-2024 00:00
Online Survey Researcher (Work-at-Home)
Posted on: 19-11-2024 06:06
Experian is hiring: Product Marketing Intern (Remote & Paid) in Long Island City
Posted on: 06-02-2025 00:00
CVS Health Senior Account Management- REMOTE in Work from hom, New York
Posted on: 20-01-2025 00:00
Delta Airlines Data Entry Jobs ? Hiring Work From Home
Posted on: 24-01-2025 04:51
Beginner Level Chat Support - Flexible and Remote Part-Time Role, $25-$35/HR
Posted on: 16-01-2025 19:17
Day Shift Lumper
Posted on: 09-12-2024 18:32