Bilingual Customer Service Representative - Remote - Florida/Texas Only
About the position
The Bilingual Customer Service Representative at Teleperformance USA is a remote position focused on providing exceptional customer service to clients in Florida and Texas. The role involves responding to customer inquiries through various communication channels, resolving issues, and ensuring customer satisfaction. This position emphasizes a collaborative work environment and offers opportunities for personal and professional growth within the company.
Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required
Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills
Nice-to-haves
Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs
Similar Remote Jobs
Bilingual Customer Service Representative - Remote - Florida/Texas Only
Posted on: 31-01-2025 10:01
Remote Entry Level Chat Support ? No Experience Required
Posted on: 31-01-2025 10:01
Paid Product Tester at Write App Reviews (No Experience)
Posted on: 31-01-2025 10:01
Part Time Product Tester ? Reviewer (Fully Remote Job)
Posted on: 31-01-2025 10:01
Part Time Product Tester - Reviewer (Fully Remote Job)
Posted on: 31-01-2025 10:01
Physical Therapist Assistant for Hybrid virtual/outpatient PT clinic- Stanwood
Posted on: 31-01-2025 10:01
L2 SOC Analyst 3rd shift/ Remote, 12 Months Contract
Posted on: 31-01-2025 10:01
Part-Time Side Jobs from Home - No Experience Needed
Posted on: 31-01-2025 10:01
Remote Live Chat Support (Entry Level / Part Time)
Posted on: 31-01-2025 10:01
Call Center Representative Agent Work From Home - Part-Time
Posted on: 31-01-2025 10:01
Weekend+After-Hours Social Media Community Mgr [Part-Time, 1099 Contractor]
Posted on: 22-11-2024 05:34
Disney College Program
Posted on: 18-09-2024 00:00
Remote Call Center Specialist
Posted on: 28-01-2025 06:21
Package Delivery Driver ? Flint, MI
Posted on: 23-11-2024 06:30
Online Order Filling Team Associate
Posted on: 25-11-2024 05:20
Licensed Health Insurance Agent - REMOTE ($20+ Incentives, No Releases Needed)
Posted on: 02-10-2024 00:00
Guest Service Operations Coordinator
Posted on: 19-09-2024 00:00
Enterprise Engineer II - Mobility Data Ops - REMOTE
Posted on: 07-09-2024 00:00
Medical Claims Adjustor
Posted on: 01-10-2024 00:00
Sr Advisory Solution Consultant - State and Local
Posted on: 14-02-2025 07:18