Fraud Customer Support Senior Specialist- 3rd shift
About the position
The Fraud Customer Support Sr. Specialist at Citizens plays a vital role in safeguarding customers while delivering exceptional service. This position requires critical thinking and attention to detail, as specialists handle fraud inquiries in a fast-paced environment. The role emphasizes a customer-first mentality, combining friendly service with technical proficiency to resolve issues effectively. Specialists will undergo training to enhance their skills and contribute positively to customer experiences.
Responsibilities
? Handle routine customer fraud inquiries using critical thinking skills to address customer concerns.
,
? Break down customer information into manageable components while demonstrating empathy.
,
? Utilize active listening skills to apply analytical reasoning during customer interactions.
,
? Navigate multiple bank systems to understand issues and assess outcomes related to fraud inquiries.
,
? Document proposed solutions and next steps clearly in multiple systems to gain customer consent.
,
? Provide accurate claims processing and maintain claim records using established procedures.
Requirements
? General PC troubleshooting and navigation skills.
,
? Proficiency in Microsoft Office.
,
? Effective telephone etiquette and active listening skills.
,
? Strong written and verbal communication skills.
Nice-to-haves
? 2+ years of experience in Fraud Analysis, Financial services, Customer service, or Contact center.
,
? Ability to work independently and as a team player with strong organizational skills.
,
? Experience in a fast-paced customer-centered environment.
,
? Solid knowledge of department computer applications and systems.
,
? Demonstrated stable job history.
Benefits
? Career development and growth opportunities.
,
? Supportive and collaborative work environment.
Similar Remote Jobs
Fraud Customer Support Senior Specialist- 3rd shift
Posted on: 31-01-2025 09:59
[Entry Level/No Experience] Verizon Data Entry Jobs
Posted on: 31-01-2025 09:59
Disney Data Entry Specialist ? Part Time
Posted on: 31-01-2025 09:59
Remote Sales Specialist Wanted: Work from Anywhere
Posted on: 31-01-2025 09:59
Coca Cola: Ejecutivo de IT ? Consolidaci?on
Posted on: 31-01-2025 09:59
Coca Cola: Ejecutivo IT Gesti? de Costos
Posted on: 31-01-2025 09:59
Remote Data Entry Side Hustler - WFH
Posted on: 31-01-2025 09:59
Immediate Hiring: Remote Speech-Language Pathologist (SLP) Massachusetts
Posted on: 31-01-2025 09:59
Data Entry & Office Administrator - Remote
Posted on: 31-01-2025 09:59
Live Chat Staying Home Jobs By Facebook
Posted on: 31-01-2025 09:59
Remote Sales and Business Development Consultant | Flexible 1099 Role
Posted on: 26-11-2024 06:19
Key Account Manager : Pune (QR Sales )
Posted on: 27-09-2024 00:00
Technical Support Chat Agent | $25-$35/hr | Remote Position for Resolving Technical Issues with Ease
Posted on: 11-01-2025 15:34
Virtual Customer Services Representative
Posted on: 29-11-2024 08:27
Driver Partner - Part Time
Posted on: 09-11-2024 04:39
Data Entry Operator (Remote)
Posted on: 27-08-2024 00:00
Pop Health Data Analyst Sr - Remote Opportunity
Posted on: 13-11-2024 04:55
Data Entry Operator/ Data Entry Clerk- Remote Work From Home
Posted on: 04-02-2025 19:21
Store Associate - Part-time
Posted on: 29-08-2024 00:00
Ups Customer Service Remote Jobs ? Work From Home Job
Posted on: 31-01-2025 10:03