Support Specialist - Late Night International
Remote, USA
Full-time
Posted 2025-03-15
Description: ? Troubleshoot technical problems with clients by phone and via Zendesk. ? Apply technical expertise to quickly resolve simple and complex problems. ? Create FAQs or other documentation for problem-solving. ? Collaborate with the team to document and/or resolve product issues. ? Maintain excellent customer communication and follow up throughout the troubleshooting process. ? Provide detailed documentation of reported product issues and resolutions. ? Deliver constructive product feedback as it is received from customers. ? Suggest ways in which UltraLinq can improve the overall customer experience. ? Minimum 1 year experience in a customer-facing telephone support role. ? Work or education-related experience which required the ability to think critically in order to solve problems. ? A help desk, healthcare information technology or medical background (or a related field of study) is a plus. ? Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well). ? Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation. ? Outstanding verbal and written customer-facing communication skills. ? Demonstrated aptitude for troubleshooting and diagnosing technical problems. ? Must be customer-oriented and provide exceptional customer service to clients. ? Strong attention to detail, time management, and organizational ability. ? Able to work independently within defined processes and procedures. ? A passion for healthcare is a strong plus! Requirements: ? Candidate must be interested in shifts between 8 PM and 8 AM EST. ? Candidates must be a quick and flexible thinker and eager to learn as much as they can. ? Candidates must apply their technical expertise to quickly resolve both simple and complex problems. ? Candidate must have excellent professional and technical writing skills, both verbal and written, including tone, clarity grammar, punctuation skills specifically for, but not limited to, internal documentation. ? Candidate must have demonstrated aptitude for troubleshooting and diagnosing technical problems. ? Candidate must be customer-oriented and provide exceptional customer service to clients. ? Candidate must have strong attention to detail, time management, and organizational ability. Benefits: ? Health insurance offerings ? 401K offerings ? Pre-tax commuter benefits ? Flexible vacation policy ? Vacation incentive ? Competitive base salary and commission structure for sales roles
Similar Remote Jobs
Support Specialist - Late Night International
Posted on: 31-01-2025 09:59
Remote Transcript Editors for Insurance Investigations
Posted on: 31-01-2025 09:59
Walmart Data Entry Part-Time Remote Jobs
Posted on: 31-01-2025 09:59
Remote Evening Gen/MSK/Body/Neuro- Radiology Gulf Coast
Posted on: 31-01-2025 09:59
Remote Junior Bookkeeper | Finance Role
Posted on: 31-01-2025 09:59
Contractor/Freelance Customer Service Support - Remote
Posted on: 31-01-2025 09:59
Remote Program Associate for Educator Development
Posted on: 31-01-2025 09:59
Driver Recruiter - Remote Work Opportunity
Posted on: 31-01-2025 09:59
Full Time Remote Data Entry Jobs
Posted on: 31-01-2025 09:59
Entry Level- Travel Research Booking Agent-WFH
Posted on: 31-01-2025 09:59
Remote FedEx Data Entry Jobs - No Experience Needed
Posted on: 16-11-2024 00:00
American Express Data Entry Remote Jobs No Experience (Part Time ? WFH).Inc
Posted on: 02-12-2024 03:11
(USA) Staff, Data Scientist
Posted on: 22-09-2024 00:00
College Student - Independent Work
Posted on: 28-11-2024 04:55
Amazon Customer Service Center (Work From Home, Full-Time)
Posted on: 05-01-2025 17:58
Front End Entry Level
Posted on: 09-11-2024 04:39
Inbound Educational Call Center (Full-Time - Remote)
Posted on: 23-08-2024 00:00
Laboratory Services Sales Executive Nation Wide (work remotely anywhere in the USA)
Posted on: 23-10-2024 04:43
New Remote Medical Transcription Jobs For Teens
Posted on: 20-11-2024 13:46
Virtual Personal Assistant / Home Manager
Posted on: 22-09-2024 00:00