Customer Experience Agent - Fully Remote
Remote, USA
Full-time
Posted 2025-03-14
Job description This position is responsible for providing service to customers in the Electricity industry. Essential Duties/Responsibilities: ? Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner ? Research account status and identify account issues ? Address billing inquiries and resolve billing disputes ? Process disconnection and re-connection requests ? Enroll customers and resolve enrollment issues ? Initiate collection activity on past due accounts and process disconnection and re-connection requests ? Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role Skills/Knowledge/Abilities: ? Bilingual (English/Spanish) Required ? Outstanding phone etiquette and polished communication skills (written and verbal) ? Excellent listening skills ? Ability to maintain a calm demeanor when dealing with agitated customers ? Attentive to detail and committed to high quality customer service ? Strong quantitative, analytical, and problem solving skills ? Willingness to identify problems and suggest process improvements ? Proficiency in Windows environment and MS Word and Excel applications ? Comfortable in a fast paced environment where change is commonplace Experience: ? Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred ? Experience within the retail electricity industry strongly preferred ? Experience in similar markets such as utilities, telecom, or cable preferred
Similar Remote Jobs
Customer Experience Agent - Fully Remote
Posted on: 31-01-2025 09:59
Customer Service Representative ? Remote USA
Posted on: 31-01-2025 09:59
Data Entry Specialist - REMOTE WORK
Posted on: 31-01-2025 09:59
Flexible Sales Role ? Work Anywhere
Posted on: 31-01-2025 09:59
Flexible Sales Role - Work Anywhere
Posted on: 31-01-2025 09:59
Marketing and Design Assistant (WFH-Night Shift)
Posted on: 31-01-2025 09:59
Data entry remote jobs in USA
Posted on: 31-01-2025 09:59
Remote Part Time Data Entry Clerk
Posted on: 31-01-2025 09:59
Teleradiology 100% Remote and Flexible Schedule
Posted on: 31-01-2025 09:59
Editor - Biomedical Devices and Pediatrics
Posted on: 31-01-2025 09:59
Remote Sales / Work from Home / 75k-125k Potential 1st Yr
Posted on: 22-10-2024 05:28
Administrative Specialist (Remote) - Provost Service Center
Posted on: 06-12-2024 06:00
IT Recruiter - 95% remote opportunity
Posted on: 26-12-2024 06:11
Angular Developer Consultant (Nearshore, Hourly)
Posted on: 04-02-2025 19:18
Senior Product Manager II - Data
Posted on: 27-08-2024 00:00
Biomedical Informatics Curriculum Fellow
Posted on: 13-12-2024 17:48
Customer Support Representative at Disney Jobs at Home (United Kingdom)
Posted on: 16-11-2024 00:00
Part Time Call Agent Remote//Apple
Posted on: 03-12-2024 06:01
Amazon Flex Delivery Driver
Posted on: 16-11-2024 00:00
Data Entry Specialist at Delta Airlines (Remote) ? Immediate Openings
Posted on: 30-09-2024 00:00