Remote Live Chat Specialist

Remote, USA Full-time Posted 2025-03-15

Respond to customer inquiries in a timely and professional manner via live chat
Resolve customer complaints and concerns in a fair and satisfactory manner
Provide product information, features, and benefits to customers
Process orders, returns, and exchanges as needed
Collaborate with internal teams to resolve customer issues
Document customer interactions using our CRM software
Meet and exceed customer service metrics and goals
High school diploma or equivalent required; associate's or bachelor's degree preferred
1-2 years of customer service experience, preferably in a live chat environment
Excellent communication, listening, and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong customer service skills and a customer-centric attitude
Proficiency in CRM software and Microsoft Office
Ability to work a flexible schedule, including evenings and weekends (if required)
Competitive salary and benefits package
Ongoing training and development opportunities
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
Health insurance benefits and other perks may be available based on eligibility
401(k) retirement plan with company match
Paid time off and holidays
Discounts on energy services and products
Opportunities for growth and advancement within the company