Web Chat Associate

Remote, USA Full-time Posted 2025-03-15

Provide exceptional customer service via web chat to assist customers with inquiries, orders, and issue resolution
Utilize emotional intelligence to understand and address customer concerns effectively
Project manage customer interactions to ensure timely and accurate responses
Collaborate with cross-functional teams to address customer needs and provide solutions
Maintain a high level of professionalism and integrity in all interactions with customers and team members
Strong communication skills, both written and verbal
Ability to multitask and prioritize tasks effectively
Proficiency in using web chat software and other customer service tools
Adaptable and able to thrive in a fast-paced environment
Passion for delivering excellent customer service
Emotional intelligence and ability to empathize with customers
Basic project management skills
High school diploma or equivalent
Retirement plan
Employee discounts
Parental leave
Opportunities for career growth and advancement