Technology Support Specialist
Remote, USA
Full-time
Posted 2025-03-16
Description: ? Provide technical support to patients and internal staff. ? Serve as the first line of support for internal users, responding to and resolving hardware, software, and network-related inquiries. ? Provide technical support via phone, email, or remote assistance to diagnose and troubleshoot issues. ? Assist with system updates, patches, and maintenance tasks to ensure system reliability and security. ? Maintain a log of user-reported issues and resolutions through a ticketing system, ensuring timely resolution and follow-up. ? Provide user training and guidance on best practices for using systems, software, and equipment. ? Support setup, maintenance, and troubleshooting of equipment. ? Collaborate with the engineering and product teams to implement new technologies, upgrades, and improvements. Requirements: ? Associate degree in Information Technology, Computer Science, or a related field (Bachelor?s degree preferred). ? 2+ years of experience in IT support, network administration, or a related field. ? Strong understanding of hardware and software troubleshooting, including desktops, laptops, iPads, and mobile devices. ? Familiarity with Mobile Device Management (MDM) solutions, particularly focused on Apple environments. ? Strong understanding of data analysis and reviewing/interpreting automated system logs. ? Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users and to empathize with their needs. ? Ability to work independently and prioritize multiple tasks in a fast-paced environment. ? Strong problem-solving and analytical skills. Benefits:
Similar Remote Jobs
Technology Support Specialist
Posted on: 31-01-2025 09:56
Communications Summer Intern
Posted on: 31-01-2025 09:56
Application Developer 4
Posted on: 31-01-2025 09:56
Remote Chat Support
Posted on: 31-01-2025 09:56
Banking Operations Specialist
Posted on: 31-01-2025 09:56
Sales Benefits Representative
Posted on: 31-01-2025 09:56
Telecommute Medical Transcriptionist
Posted on: 31-01-2025 09:56
Guest Experience Manager
Posted on: 31-01-2025 09:56
Chat Service Representative
Posted on: 31-01-2025 09:56
Systems Engineer/Fully Remote
Posted on: 31-01-2025 09:56
Full-stack Engineer
Posted on: 31-07-2024 19:12
Premium Retail Services ? Walmart Retail Specialist ? Columbus, TX
Posted on: 26-12-2024 06:12
Staff Web Engineer, Reservation Management | Airbnb | Remote (United States)
Posted on: 16-11-2024 00:00
[Hiring] Associate Video Editor/Producer @Vox Media, LLC
Posted on: 19-02-2025 06:29
Order Builder (Union) - Nights
Posted on: 24-09-2024 00:00
Walmart Data Entry Work From Home Jobs - No Experience
Posted on: 19-07-2024 07:10
Salesperson- Work from home opportunity! No experience required! 68k-150k
Posted on: 31-01-2025 10:03
Customer Support Specialist (remote) Hendersonville, TN
Posted on: 09-10-2024 00:00
Reliance Jio hiring for Customer Service Blended Process
Posted on: 03-01-2025 07:35
Work at Home Customer Service Agent (Full-Time & Part-Time) (VA)
Posted on: 27-11-2024 06:07