Customer Service Rep I -PFS -- Remote | WFH
Position Overview
As a valued member of our team, you'll play a crucial role in ensuring top-notch customer service within our hospital revenue operations. Working closely with our dedicated Customer Service team, you'll be responsible for addressing customer inquiries, resolving billing issues, and maintaining customer satisfaction. This position reports directly to the Supervisor PFS Customer... Service.
Key Responsibilities
? Embody and uphold the company's Mission, Vision, and Values in all interactions and decisions.
? Collaborate with the Customer Service team to manage self-pay and insurance billing and collection processes efficiently.
? Assist patients in resolving billing concerns, handling complaints, and setting up payment plans.
? Document customer interactions and feedback accurately in our systems.
? Identify and track trends in customer service encounters, providing recommendations for resolution.
? Promptly resolve or escalate issues affecting customer satisfaction to the Supervisor PFS Customer Service.
? Ensure timely communication and follow-up on customer service activities, reporting to relevant stakeholders.
? Contribute to the training and education of new Customer Service Representatives and ongoing skill development.
? Maintain awareness of relevant laws, regulations, and company policies to ensure compliance and ethical behavior.
Minimum Qualifications
? High school diploma or Associate's degree in Accounting, Business Administration, or related field.
? Up to three years of experience in revenue cycle functions within a healthcare or financial services setting, or equivalent combination of education and experience.
? Previous experience in a service/call center environment preferred.
? Excellent verbal and written communication skills.
? Strong interpersonal skills with the ability to interpret customer needs effectively.
? Attention to detail, accuracy, and time management skills.
? Proficiency in Microsoft Office suite.
? Ability to work independently and collaboratively in a shared leadership environment.
Physical And Mental Requirements
? This position operates in a typical office environment.
? Manual dexterity required for keyboard operation.
? Ability to concentrate, meet deadlines, and adapt to interruptions.
? Must be able to set and organize work priorities effectively.
Our Commitment To Diversity And Inclusion
At the company, diversity, equity, and inclusion are integral to our mission and core values. We celebrate the unique perspectives and talents of our diverse workforce, fostering an inclusive environment where everyone can thrive. The company is an Equal Opportunity Employer, promoting fairness and opportunity for all qualified applicants.
Pay Range: $18.466 - $27.6 (Hourly)
Employment Type: Full-Time
Similar Remote Jobs
Customer Service Rep I -PFS -- Remote | WFH
Posted on: 16-07-2024 18:59
Customer Service Representative - Work from home
Posted on: 16-07-2024 18:59
(Virtual Assistant Remote Jobs) Tesla Part Time Remote Jobs (Data...
Posted on: 16-07-2024 18:59
Customer Support Specialist (Remote) - Chewy
Posted on: 16-07-2024 18:59
Content Moderator - Yelp, Spam Comment Removal Specialist
Posted on: 16-07-2024 18:59
Customer Service and Call Center Jobs at Walmart
Posted on: 16-07-2024 18:59
Teen Data Entry Jobs
Posted on: 16-07-2024 18:59
Part-time Faculty, Philosophy -- Remote | WFH
Posted on: 16-07-2024 18:59
UPS Data Entry Clerk (Entry Level/No Experience)
Posted on: 16-07-2024 18:59
Customer Service Representative (REMOTE), Remote Job
Posted on: 16-07-2024 18:59
Basic Data Entry Agent Work From Home - No Experience Needed
Posted on: 16-11-2024 00:00
Senior Web Developer 5+ years (Remote US and Canada Only)
Posted on: 29-11-2024 08:27
Amazon Customer Service Representative (Work From Home) ? United States
Posted on: 02-10-2024 00:00
Senior Product Designer, Payments
Posted on: 22-10-2024 05:27
Data Science Specialist - Healthcare Analytics
Posted on: 28-01-2025 06:22
Account Executive (Upper Midwest - US - Remote)
Posted on: 05-02-2025 00:00
Community Health Worker - Remote in Virginia
Posted on: 02-01-2025 03:58
Registered Nurse, CareLine Part Time (remote) (Bilingual Spanish)
Posted on: 31-01-2025 10:00
Tableau Data Analyst (REMOTE)
Posted on: 08-10-2024 00:00
Remote Typist (Part-Time) - Data Entry Associate
Posted on: 18-02-2025 03:58