Chat Support Associate - Work from home
Remote, USA
Full-time
Posted 2025-03-15
Job Description: Microsoft is seeking a Chat Support Associate to join our team in San Francisco, California. This is a part-time, work from home position ideal for entry-level professionals with at least 1 year of experience. As a Chat Support Associate, you will be responsible for providing top-notch customer service through chat support channels... Responsibilities: 1. Respond to customer inquiries and provide solutions in a timely and professional manner through chat support. 2. Troubleshoot technical issues and escalate complex problems to the appropriate team. 3. Utilize critical thinking and analysis skills to identify trends and patterns in customer inquiries. 4. Maintain a high level of product knowledge to effectively address customer concerns. 5. Collaborate with cross-functional teams to improve processes and enhance customer experience. 6. Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate. 7. Provide feedback to management on customer trends and issues to improve overall service. Requirements: 1. Independent and confident with the ability to work remotely and handle customer inquiries effectively. 2. Strong critical thinking and analysis skills to identify and solve customer problems. 3. Excellent communication skills, both written and verbal. 4. Ability to work in a fast-paced environment and multitask effectively. 5. Proficiency in using chat support tools and software. 6. Must have a quiet work environment conducive to remote work. 7. Equal Opportunity Statement: Microsoft is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, regardless of gender, race, religion, age, or disability status. Benefits: 1. Travel & spending expenses covered. 2. Free accommodation for work-related travel. 3. Profit sharing opportunities. Working Environment: At Microsoft, we foster a culture of inclusivity and mentorship. Our goal is to cultivate leaders who support diversity and create a positive work environment for all employees. Don't miss the opportunity to join our team as a Chat Support Associate. Apply by the deadline of May 16, 2024, to be considered for this exciting role. Equal Opportunity Statement: Microsoft is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, regardless of gender, race, religion, age, or disability status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Chat Support Associate - Work from home posted on GrabJobs ?. To flag any issues with this job please use the Report Job button on GrabJobs
Similar Remote Jobs
Chat Support Associate - Work from home
Posted on: 16-07-2024 18:58
Remote Work From Home Data Entry Clerk / Typing (remote) in ...
Posted on: 16-07-2024 18:58
Remote Part-Time Apple Home Advisor: Entry-Level Customer Support...
Posted on: 16-07-2024 18:58
[CVS Remote] Data Entry Work From Home Jobs
Posted on: 16-07-2024 18:58
Fully Remote Financial Services Consultant (Flex Schedule)
Posted on: 16-07-2024 18:58
Delta Airlines Remote Jobs Customer Service Agent (Remote)
Posted on: 16-07-2024 18:58
Apple Remote Jobs Entry-Level $26/Hour ? mysmartpros
Posted on: 16-07-2024 18:58
Netflix Remote Jobs(Tagger Jobs, Data Entry) $72000/Year - Hiring Now
Posted on: 16-07-2024 18:58
Community Content Moderator
Posted on: 16-07-2024 18:58
Delta Airlines Customer Service Representative (Remote)
Posted on: 16-07-2024 18:58
Lead Business Intelligence Analyst
Posted on: 16-07-2024 18:55
Youtube Channel Lead - eCommerce Home Improvement Channel (Remote)
Posted on: 02-08-2024 17:49
Walmart ? Manager II, Operations, Ecomm ? Video Producer ? San Bruno, CA
Posted on: 16-01-2025 19:17
Walmart Night Shift Computer Jobs From Home (Zero Experience) $30/Hour
Posted on: 24-01-2025 04:52
Kidcreate Studio-Twin Cities, MN is hiring: Social Media Specialist in Eden Prai
Posted on: 31-01-2025 10:02
Start Your Career: High-Paying Remote Jobs with No Experience Needed
Posted on: 20-11-2024 13:46
Disney Data Entry Clark Work From Home Jobs
Posted on: 27-08-2024 00:00
Legal Intern, Tax
Posted on: 20-01-2025 00:00
Remote Technical Support - Phone, Email (4254)
Posted on: 23-10-2024 04:43
Remote Chat Operator ? No Experience Required ? The EliteJob In UAE
Posted on: 13-08-2024 00:00