Office Scheduler (Remote Part-Time)

Company Overview

Visiting Angels is a national, private duty network of home care agencies. We are proud to be the nation's leading provider of non-medical senior home care services. Our Angels provide in-home care, respite care, senior personal care, elderly care, companion care, and elder care services.

Work Location: This is a remote part-time contractor position. FLEXIBLE work environment and hours. 1-3 days/week. Day shifts.

Primary Responsibility: This role will primarily assist during business hours scheduling client/team member shifts, and potentially On-Call rotations, if desired.

Additional Details: Assistance is needed with day shift scheduling as needed. This role will assist the office team via picking up available day shifts and working with clients/employees to schedule shifts AND/OR capturing notes for the office team to handle after shift.

Job Summary

This is a fast-paced scheduling position that requires problem solving skills and the ability to create win-win solutions. Prior experience scheduling in Home/Healthcare highly desired.

Responsibilities and Duties
? Strong customer service skills
? Scheduling employee shifts
? Managing caregivers
? On-Call Shifts: Option to assist with after hours support if desired.
? Nice to have, but not required: Able to serve as emergency/backup caregiver e.g. CNA. (Local applicants only)
? Answering the telephones in a timely and professional manner.
? Handling client issues and requests

Qualifications and Skills
? Required: 2+ years experience working with staffing/scheduling tools.
? Preferred: Experience with ClearCare scheduling software.
? Preferred: Current or former CNA.
? Preferred: Prior experience scheduling in fast paced environment
? Background/ Experience in Caregiver Role
? Proven customer service experience
? Able to respond to clients/team members within 15 minutes.
? Proficient with Microsoft Office Word, Excel and Powerpoint.
? Some post-high school education, 2-4 Year Degree preferred.
? Not required, nice to have: Some medical billing or process documentation experience.