Service Center Technician (Night Shift Starts Midnight)
About the position
The Service Center Technician role at Mercy involves providing technical support to customers, resolving issues, and ensuring the effectiveness of the desktop computing environment. This position operates on a night shift schedule and can be performed remotely, focusing on fulfilling customer requests and managing incidents in a timely manner.
Responsibilities
? Fulfill customer requests and resolve technical issues.
,
? Respond to customer questions to ensure ongoing effectiveness of the desktop computing environment.
,
? Manage events, service requests, incidents, and problems.
,
? Provision access and contribute to continual service improvement.
Requirements
? Minimum of one (1) year experience in a Level 1 end-user support role.
,
? High School Diploma and technical vocational training or equivalent work experience.
,
? Ability to troubleshoot and resolve technical issues.
,
? Fundamental understanding of end user computing in an enterprise environment (Windows 10, Active Directory, VPN, Citrix, etc.).
,
? Ability to multitask between speaking with a customer and documenting a ticket.
,
? Knowledge of standard business desktop software, OS, and hardware.
,
? Good communication skills, both verbal and written.
Nice-to-haves
? Understanding of IT Service Management.
,
? Service Desk or call center experience in an inbound call environment.
,
? Healthcare experience.
Benefits
? Day-one comprehensive health coverage
,
? Vision and dental coverage
,
? Paid Time Off (PTO)
,
? Tuition reimbursement
,
? Employer-matched retirement funds
Similar Remote Jobs
Service Center Technician (Night Shift Starts Midnight)
Posted on: 24-01-2025 00:00
Entry Level Fully Remote No Experience Needed
Posted on: 24-01-2025 00:00
Wayfair Careers From Home | Wayfair Jobs
Posted on: 24-01-2025 00:00
Work From Home Part Time Jobs (Remote)
Posted on: 24-01-2025 00:00
Entry level / Data Entry Clerk (Remote)
Posted on: 24-01-2025 00:00
Remote Sales Specialist Wanted: Work from Anywhere
Posted on: 24-01-2025 00:00
Remote Bookkeeping, Accounting, Tax and Audit Positions
Posted on: 24-01-2025 00:00
Now Hiring Remote Sales Experts: Apply Today
Posted on: 24-01-2025 00:00
Customer Service Representative(Remote, Part time, Full time)
Posted on: 24-01-2025 00:00
Remote part time or full time sales
Posted on: 24-01-2025 00:00
Remote Airlines Jobs At American Airlines - Part Time
Posted on: 16-09-2024 00:00
Revenue Cycle AR Claims Specialist - Remote in Corvallis, OR
Posted on: 22-09-2024 00:00
REMOTE Apparel Planner/Analyst (Data Analysis Expertise req. $90k+)
Posted on: 09-11-2024 04:38
Service Delivery Fulfillment Specialist l
Posted on: 28-08-2024 00:00
Principal Product Manager - Tech, Seller Pricing & Shared Services
Posted on: 19-02-2025 06:28
Entry Level Netflix Data Entry - No Experience - Remote Jobs
Posted on: 16-07-2024 18:51
Amazon Remote Jobs Massachusetts (Data Entry) $30/Hr
Posted on: 16-07-2024 18:35
Part-time Faculty, Philosophy -- Remote | WFH
Posted on: 16-07-2024 19:05
Senior Consultant- Amazon Connect
Posted on: 23-02-2025 00:00
Customer Service Representative
Posted on: 16-01-2025 19:15