Virtual Outdoor Sales Specialist
At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.
At Wayfair, you can deliver exceptional customer service while balancing outside of work priorities by choosing the hours that work for you. You provide your availability and we will work with that availability to develop your schedule!
This isn't just about taking another phone call? this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You?ll play a crucial role by providing a best in class experience when it?s most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.
You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.
No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.
What Does a?ervice Associate?o?
Demonstrate Reliability:?ttendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
Handle a High Volume of Contacts:?ou will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.
Meet Our High Performance Bar:?ou?ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.
Engage Customers:?ou?ll need a passion for people. You'll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.
Listen Actively and Show Empathy:?ou will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem.
De-Escalate Customer Concerns:?ost customers contact us because they?ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.
Problem Solve:?olutions aren?t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You?ll need to think analytically to solve customer problems in a first contact resolution approach.
Multitask:?ou?ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.
Escalate Systemic Issues:?elp us continuously improve. You?ll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership.
What are the Pay
Pay:
Hourly Pay Rate: at least $15.60 hourly depending on location?tenure increases starting as early as 6 months)
Quarterly Performance Bonuses
Referral Bonus ($500 per eligible referral)
Similar Remote Jobs
Virtual Outdoor Sales Specialist
Posted on: 23-01-2025 00:00
Wayfair Jobs (Customer Service Associate)
Posted on: 23-01-2025 00:00
Wayfair Virtual Customer Service $24/Hour
Posted on: 23-01-2025 00:00
Wayfair Part Time Remote Jobs (Multiple Location)
Posted on: 23-01-2025 00:00
Wayfair Customer Service Job In USA $28/Hour
Posted on: 23-01-2025 00:00
Senior Manager, Field Operations, Americas, Services
Posted on: 23-01-2025 00:00
$20/H Wayfair Work From Home Job (Part Time Remote)
Posted on: 23-01-2025 00:00
Engineering Jobs Wayfair $25Hr
Posted on: 23-01-2025 00:00
Wayfair Warehouse Jobs ? Part Time $25/Hour
Posted on: 23-01-2025 00:00
Wayfair Part Time Remote Jobs (Multiple Location)
Posted on: 23-01-2025 00:00
[Entry Level/No Experience] Walgreens Virtual assistant jobs ? Work From Home
Posted on: 28-10-2024 09:49
Remote Travel Agent Opportunity - Work from Anywhere
Posted on: 19-12-2024 18:04
Customer Service Representative
Posted on: 03-12-2024 06:01
Work At Home 100 Remote Data Entry Research Panelist
Posted on: 11-12-2024 17:46
Hawaiian Transcription Reviewer (Honolulu)
Posted on: 19-02-2025 06:28
Amazon Product Researcher
Posted on: 19-11-2024 06:06
Full-Time Customer Service Agent – Immediate Hiring – Nashville
Posted on: 12-09-2024 00:00
Facebook Part-Time Customer Service Position - Remote Jobs
Posted on: 17-02-2025 05:59
Product Manager - AI Ops (Remote)
Posted on: 31-07-2024 19:12
Accountant II - Remote
Posted on: 16-01-2025 19:15