Contact Center Associate
Contact Center Associate
Location: Remote, Florida only
Pay: $19.00 per hour
Training- 4 weeks: Monday to friday 8am - 5pm
Schedule: M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week
Saturday rotation: (9) hour days so they can work (4) hours on the Saturday
Must be flexible to work Saturday shifts about once a month
Department hours:
M-F 8:00 AM ? 8:00 PM EST
SAT 10:00 AM ? 2:00 PM
SUN Closed
Type: Contract to Hire, 6 month contract period
Job duties:
? Assist with approximately 60-80 inbound calls daily
? Place outbound follow-up calls
? Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
? Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
? Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
? Participate in contact center fraud prevention and awareness.
Requirements: ? Must have stable recent employment history ? Must have experience with high volume call center, meeting KPIs ? Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400 ? Must have ethernet connectivity (no WiFi) in a private, designated workspace ? No previous commitments first (90) days ? Must be open to overnight travel events 2x yearly ? High school diploma or equivalent required ? Background check required ? Drug screening required ? Credit check required ? Education verification required ? Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.
Similar Remote Jobs
Contact Center Associate
Posted on: 24-01-2025 04:50
(Live Chat Jobs) Netflix Chat Support Jobs ? Work From Home
Posted on: 24-01-2025 04:50
Data Entry Netflix Remote Jobs (Entry Level, Night Shift) $25/Hour
Posted on: 24-01-2025 04:50
Remote Chat Agent
Posted on: 24-01-2025 04:50
Amazon Customer Service Associate
Posted on: 24-01-2025 04:50
Content Creator for Premium Streaming Platform (Remote, Flexible Hours)
Posted on: 24-01-2025 04:50
Data Entry Clerk (Remote) (United States)
Posted on: 24-01-2025 04:50
Customer Service Specialist | GumGum | $23 ? $30 | Remote (United States)
Posted on: 24-01-2025 04:50
Join Our Remote Customer Service Team with Pay of 19 Per Hour
Posted on: 24-01-2025 04:50
EntryLevel Research Assistant Remote
Posted on: 24-01-2025 04:50
Manager - Pricing
Posted on: 02-08-2024 17:49
Senior Manager, Media Planning (Hulu)
Posted on: 05-07-2024 05:50
Data Entry Remote Jobs - No Experience - Near me
Posted on: 16-07-2024 18:45
Flexible Jobs Near Me | Remote Work from Home Opportunities
Posted on: 02-12-2024 03:11
Business Development/ Claims Adjuster (Remote)
Posted on: 29-09-2024 00:00
Work from Home Jobs $35 Per Hour No Experience
Posted on: 16-07-2024 18:52
Walmart Customer Service Representative - Part-Time Remote Jobs
Posted on: 16-07-2024 19:00
LEAD CYBERSECURITY - Encryption at Rest and Secrets Management
Posted on: 22-11-2024 05:35
FOOD SERVICE WORKER (PART TIME)
Posted on: 05-12-2024 05:16
american express virtual assistant how to apply
Posted on: 01-11-2024 07:55