Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-03-14
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 24-01-2025 04:50
Fully Work From Home Client Service Representative
Posted on: 24-01-2025 04:50
Data Entry Assistant
Posted on: 24-01-2025 04:50
Part-Time Apple Remote Virtual Assistant Jobs At Home $40/Hour
Posted on: 24-01-2025 04:50
(Online Live Chat Remote Job) Netflix Remote (Data Entry Jobs) $29/H (Apply Now)
Posted on: 24-01-2025 04:50
[Entry Level/No Experience] Netflix Product Reviewer Jobs (Remote) $20/H ? Apply Now
Posted on: 24-01-2025 04:50
Apple TV Tester - Remote (Only Mexico)
Posted on: 24-01-2025 04:50
Non-Profit Donation Agent (Remote Independent Contractor)
Posted on: 24-01-2025 04:50
Remote Chat Support
Posted on: 24-01-2025 04:50
Senior Amazon Connect Consultant
Posted on: 24-01-2025 04:50
REMOTE Travel Planner
Posted on: 16-12-2024 16:52
Virtual Assistant
Posted on: 16-07-2024 18:37
Remote Call Center Customer Service Representative-Maryland Residents Only
Posted on: 16-01-2025 19:16
Customer Service Representative (Remote in Texas)
Posted on: 16-11-2024 00:00
Homecare Assistant ? Evening and Weekends
Posted on: 03-10-2024 00:00
Apple Careers Work From Home
Posted on: 31-01-2025 09:58
Commercial Insurance Processor (Glendale, AZ or MST remote)
Posted on: 03-02-2025 00:00
Brand Relations Associate Manager- Disney Games
Posted on: 16-01-2025 19:16
Online Amazon Customer Chat Assistant No Experience /Remote Job/ - Part-Time
Posted on: 16-11-2024 19:14
Online Order Filling Team Associate
Posted on: 03-12-2024 06:01