Customer Experience Agent - Fully Remote
Job description
This position is responsible for providing service to customers in the Electricity industry.
Essential Duties/Responsibilities: ? Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner ? Research account status and identify account issues ? Address billing inquiries and resolve billing disputes ? Process disconnection and re-connection requests ? Enroll customers and resolve enrollment issues ? Initiate collection activity on past due accounts and process disconnection and re-connection requests ? Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
Skills/Knowledge/Abilities:
? Bilingual (English/Spanish) Required
? Outstanding phone etiquette and polished communication skills (written and verbal)
? Excellent listening skills
? Ability to maintain a calm demeanor when dealing with agitated customers
? Attentive to detail and committed to high quality customer service
? Strong quantitative, analytical, and problem solving skills
? Willingness to identify problems and suggest process improvements
? Proficiency in Windows environment and MS Word and Excel applications
? Comfortable in a fast paced environment where change is commonplace
Experience:
? Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
? Experience within the retail electricity industry strongly preferred
? Experience in similar markets such as utilities, telecom, or cable preferred
Similar Remote Jobs
Customer Experience Agent - Fully Remote
Posted on: 24-01-2025 04:49
Netflix Remote (Data Entry Jobs) $76000/Yearly ? No Experience
Posted on: 24-01-2025 04:50
Chat Operator at Reynolds and Reynolds Wichita, KS
Posted on: 24-01-2025 04:50
Amazon Data Entry Part Time Jobs (This is a Home Jobs)
Posted on: 24-01-2025 04:50
Apple At-Home Advisor Jobs ? No Experience Needed
Posted on: 24-01-2025 04:50
Remote Work for Data Entry Clerk (Part Time)
Posted on: 24-01-2025 04:50
Entry-Level Data Entry Specialist (Remote) - Hiring Now
Posted on: 24-01-2025 04:50
Remote Customer Service Representative / Clerk Typist
Posted on: 24-01-2025 04:50
Data Entry Clerk- Full Time - Remote
Posted on: 24-01-2025 04:50
(Remote Jobs ) American Express Virtual Assistant Jobs $28/H - At Home
Posted on: 24-01-2025 04:50
Clerk, Omnicare (Hingham, MA Location)
Posted on: 26-12-2024 06:11
Regional Manager, Airport Strategy - Remote work available
Posted on: 07-10-2024 00:00
Costco Jobs Remote ? MySmartPros
Posted on: 07-11-2024 05:43
No Experience Needed - Entry Level document controller (Full Time Immediate Openings)
Posted on: 16-11-2024 19:14
Amazon Delivery Driver
Posted on: 08-10-2024 00:00
Work From Home-Social Media Strategist
Posted on: 02-12-2024 03:10
Home-based Customer Service Representative/Data Entry
Posted on: 04-09-2024 00:00
REMOTE LIVE CHAT AGENT
Posted on: 20-08-2024 00:00
Remote Record Assistant (Entry Level)
Posted on: 19-08-2024 00:00
Home Health Registered Nurse
Posted on: 06-02-2025 00:00