Bilingual Customer Service Representative - Remote - Florida/Texas Only
About the position
The Bilingual Customer Service Representative at Teleperformance USA is a remote position focused on providing exceptional customer service to clients in Florida and Texas. The role involves responding to customer inquiries through various communication channels, resolving issues, and ensuring customer satisfaction. This position emphasizes a collaborative work environment and offers opportunities for personal and professional growth within the company.
Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required
Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills
Nice-to-haves
Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs
Similar Remote Jobs
Bilingual Customer Service Representative - Remote - Florida/Texas Only
Posted on: 24-01-2025 04:49
Part-Time Evenings ? At Home Customer Service Rep ? Urgently Hiring
Posted on: 24-01-2025 04:49
Part Time Product Tester ? Reviewer (Fully Remote Job)
Posted on: 24-01-2025 04:49
Medical Front Desk Receptionist for an Opthalmology Clinic in the US (Home Based Part Time)
Posted on: 24-01-2025 04:49
Amazon online jobs
Posted on: 24-01-2025 04:49
L2 SOC Analyst 3rd shift/ Remote, 12 Months Contract
Posted on: 24-01-2025 04:49
Online Tutor/Teacher | $25-70hr | Flexible Hours
Posted on: 24-01-2025 04:49
Amazon Product Testers (Work At-Home Positions)
Posted on: 24-01-2025 04:49
Legal Remote Transcription Position
Posted on: 24-01-2025 04:49
Get paid to review products online, fast & easy
Posted on: 24-01-2025 04:49
Cloud Security Consultant
Posted on: 31-07-2024 19:12
Work from Home Customer Service Coordinator - Bank Voice
Posted on: 22-11-2024 05:35
Software Engineer Intern
Posted on: 20-08-2024 00:00
Chat Support Agent - Remote
Posted on: 25-09-2024 00:00
Part-time Research Assistant - Pediatrics
Posted on: 31-01-2025 09:59
Remote Administrative Assistant
Posted on: 20-01-2025 00:00
Claims - Call Center Associate (Part Time- Fully Remote)
Posted on: 29-09-2024 00:00
Remote Travel Customer Service Specialist
Posted on: 16-01-2025 19:16
Total Wireless Training Program Senior Manager
Posted on: 23-09-2024 00:00
General Motors Data Remote Jobs
Posted on: 08-01-2025 08:06