Technical Customer Support, Ring
About the position
The Technical Customer Support representative at Ring is responsible for delivering timely and professional technical support to customers. This role focuses on resolving customer issues, enhancing customer experience, and ensuring account security. The ideal candidate will be a problem solver with strong communication skills, capable of handling various customer interactions and advocating for customer needs.
Responsibilities
? Providing prompt, efficient, detailed service by engaging directly with Ring's customers
,
? Being a voice and advocate for our customers when something doesn't feel right
,
? Working with customers to understand how they use Ring products to resolve their issues and maximize their investments
,
? Acting as an advocate for our customers by reporting and acting on observed areas for improvement
,
? Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
,
? Assisting with customer communication and troubleshooting during Ring product launches
,
? Working across the customer support spectrum to ensure a consistent and highest-quality level of support
,
? Developing detailed knowledge about specific product lines and features
,
? Handling various contact types including Chat, Email, Inbound and Outbound voice calls with customers
Requirements
? 2+ years of customer service experience
,
? Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
,
? Experience with Microsoft Office products and applications
Nice-to-haves
? Associate's degree
,
? 1+ years of customer service experience
Benefits
Similar Remote Jobs
Technical Customer Support, Ring
Posted on: 20-01-2025 00:00
People and Talent Coordinator
Posted on: 20-01-2025 00:00
Owner Operator Truck Driver
Posted on: 20-01-2025 00:00
Test Test Tes T
Posted on: 20-01-2025 00:00
Data Entry- Prior Authorization
Posted on: 20-01-2025 00:00
Weekend-Only Compassionate Caregiver Needed
Posted on: 20-01-2025 00:00
Specialist, Utilization Management (Remote)
Posted on: 20-01-2025 00:00
Temporary Recruiter (Remote, Work-from-Home)
Posted on: 20-01-2025 00:00
Scheduling Manager - Remote
Posted on: 20-01-2025 00:00
Online Survey Researcher WorkatHome
Posted on: 20-01-2025 00:00
Entry-Level Remote Data Entry Specialist ? $15/hour, No Experience Required
Posted on: 03-09-2024 00:00
Part-Time Internet Evaluator - Flexible Work From Home Opportunity
Posted on: 07-09-2024 00:00
Business Systems Analyst (Information Systems Specialist 6)
Posted on: 11-12-2024 17:46
Associate Consultant, Mandiant, Google Cloud
Posted on: 16-07-2024 18:47
Sales Development Representative
Posted on: 10-09-2024 00:00
Data Analyst-Population Health and Care Management (Full- time Remote, North Carolina Based)
Posted on: 17-02-2025 05:59
Special Education Teacher (SPED) needed in Burgaw, NC for 2024-2025 school year
Posted on: 21-08-2024 00:00
Sales and Customer Service Representative
Posted on: 08-10-2024 00:00
Benefits Consultant Roanoke, VA - Remote
Posted on: 31-01-2025 09:59
Mechanical Analysis Contractor
Posted on: 27-09-2024 00:00