Weekend After Hours Customer Service/Dispatch
Job Title:
Customer Service Representative
Job Location:
Round Rock, TX
Job Category:
Other
Description:
Position Summary:
The Customer Service representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Center.
Key Responsibilities: ? Answers incoming phone calls from customers and assists call or routes call to appropriate person ? Maintains good customer relations ? Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) ? Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues ? Maintains customer records by updating account information ? Accurately dispositions calls ? Continually maintains working knowledge of all company products, services, and promotions ? Working to improve accuracy in scheduling and speed of response ? Reliable attendance and on-time job performance ? Performs similar/other duties as needed or assigned ? Able to work evening and weekends ? Ability to multitask and able to work in a fast-paced environment
Qualifications: ? High school diploma or equivalent with 1 year experience working in customer service or another customer-facing environment ? Experience or training the use of computers and related systems in an administrative office environment ? Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. ? Excellent customer-service, communication, and interpersonal skills ? Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns ? Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. ? Ability to work effectively in both a team and an independent environment ? Ability to make decisions based on established guidelines and procedure ? Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence ? Effective organizational and time-management skills. Must be able to prioritize work based on service demands ? An understanding and knowledge of the HVAC/Refrigeration Industry is an asset ? Able to multitask and work in a fast-paced environment
Benefits:
? Heath Insurance
? Dental Insurance
? Vision insurance
? PTO
Similar Remote Jobs
Weekend After Hours Customer Service/Dispatch
Posted on: 20-01-2025 06:20
Coca-Cola Industrial Engineering Project Manager
Posted on: 20-01-2025 06:20
Virtual Banking Call Center Representative
Posted on: 20-01-2025 06:20
Project Manager - Field Service
Posted on: 20-01-2025 06:20
Work From Home/Virtual Ticketing Agent
Posted on: 20-01-2025 06:20
Retail Sales Associate - Part-Time
Posted on: 20-01-2025 06:20
Sr CC Vendor Relationship Manager
Posted on: 20-01-2025 06:20
Remote Data Entry Pharmacy Technician
Posted on: 20-01-2025 06:20
QA Tech- Night Shift $24.50
Posted on: 20-01-2025 06:20
Sr. Product Manager , Amazon
Posted on: 20-01-2025 06:20
Assistant Customer Service Manager
Posted on: 05-02-2025 00:00
Customer Engineer, Infrastructure Modernization, Google Cloud
Posted on: 16-07-2024 18:42
Bookkeeper (Remote/ 3 yrs exp req)
Posted on: 31-01-2025 09:59
Pharmacy Services Specialist
Posted on: 02-10-2024 00:00
Income Replacement Opportunity| Work Remotely | Flexible Schedule Full or Part-time
Posted on: 11-01-2025 15:34
Operator, Data Entry- Remote
Posted on: 20-11-2024 13:46
Customer Success Director - Fully Remote
Posted on: 16-07-2024 18:36
Customer support specialist
Posted on: 02-08-2024 17:49
Senior Designer (Remote)
Posted on: 25-11-2024 05:19
Part Time Evening Remote Data Entry ? No Experience
Posted on: 29-11-2024 08:27