UI718 Tata Consultancy Services | TCS Hiring for EUCSME(Desktop Support)_Noida/Hyderabad
Dear Candidate,Greetings! We have an opening for TCS, Noida/Hyderabad 'EUC L3 SME(Desktop Support)'Skill : EUC L3 SME(Desktop Support)Experience : 4 - 14 YearsLocation: Noida/HyderabadPlease find below JD:Required Technical Skill Set: End User Computing, Desktop Support, Remote EngineeringMust-Have: Good experience of working in a customer focused end-user support function covering EUC and software/OS installations and support. Good experience of incident resolution, requests, changes, and problem-solving activities delivered to agreed SLAs.
Respond to and follow up on any mails related to technical issues (incidents and service requests). Manage operations delivery execution through team preparedness, precision delivery, overall utilization high business satisfaction in a cost-efficient manner. Person should be able to address user s tickets and walk them through Installing application and computer peripherals, provide workaround until you resolve an issue.
The candidate should have strong customer service skills articulating policies and procedures confidently, attention to detail, excellent communication and troubleshooting skills, ability to work under tight timelines and willingness to challenge/question with courage. Experience of working with a modern ITSM tool (Service Now).
Preferably ITIL v3 Foundation qualified. Understand quality requirements and aspects of the account and work according to those regulations reaching outlined Key Performance Indicators. Good experience of documentation.
Handle escalations of particular incidents.
Similar Remote Jobs
UI718 Tata Consultancy Services | TCS Hiring for EUCSME(Desktop Support)_Noida/Hyderabad
Posted on: 03-01-2025 07:36
Female - Voice Process Executive-part Time For Females(WORK FROM HOME)
Posted on: 03-01-2025 07:36
(WMR-646) | Tata Consultancy Services | App Developer- C# Angular
Posted on: 03-01-2025 07:36
Data Entry Clerk/Work From Home-Jobs/Online Data Entry Jobs/Part-Time Jobs/Typing Jobs/Home-Based
Posted on: 03-01-2025 07:36
Virtual Assistant for E-commerce Research & Support in India Market
Posted on: 03-01-2025 07:36
Virtual Assistant - Work Remote Worldwide - No Experience Needed
Posted on: 03-01-2025 07:36
Providing Jobs for Data Entry Jobs earn money without investment
Posted on: 03-01-2025 07:36
Data Entry Specialist - Work remote worldwide/ no experience needed/
Posted on: 03-01-2025 07:36
Part-time data entry and work-from-home data entry are strong choices.
Posted on: 03-01-2025 07:36
Tally Data Entry Jobs for Freshers and Experienced Candidates Part-Time/WFH
Posted on: 03-01-2025 07:36
Senior Manager Care Management - Aetna Better Health TX
Posted on: 31-07-2024 19:13
Text Chat Operator ? Social media (Work from Anywhere, Entry Level)
Posted on: 20-08-2024 00:00
American Airlines Data Entry Jobs (Remote, WFH) $35 An Hour
Posted on: 16-07-2024 18:46
Call Center Sales Representative - 100% Remote
Posted on: 31-01-2025 10:00
Staff Software Engineer, Billing Platform (REMOTE)
Posted on: 21-11-2024 08:14
[Part/Full-Time] Remote Walmart Customer Service Rep ? Online Job
Posted on: 01-07-2024 16:53
Amazon Customer Service Job from Home – Earn $16 to $35 Per Hour
Posted on: 12-09-2024 00:00
Urgent Hiring - Customer Service Associate (Remote)
Posted on: 15-10-2024 08:32
(Entry Level/No Experience Required) Walmart Data Entry - WFH Jobs
Posted on: 16-07-2024 18:46
(Online Remote Jobs) Google Ads and Social Ads Expert - Apply For This Job
Posted on: 02-08-2024 17:48