[BPT-872] ? Apply in 3 Minutes! Customer Service Representative
Company Description
THOB.com, The House Of Brands, is a startup studio based in Mumbai that focuses on creating, launching, scaling, and flipping Direct-to-Consumer (DTC) brands. The company is known for its innovative approach to brand-building and market disruption.
Role Description
This is a full-time on-site role for a Customer Service Representative at THOB in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and enhancing the overall customer experience on various DTC brands created by the company.
Key Responsibilities:
1. Customer Support via Email & Social Media CRM:
- Respond promptly to customer queries and concerns through email and social media platforms.
- Use the CRM tool to manage tickets, track issues, and ensure timely resolutions.
- Follow up on pending issues to ensure customer satisfaction.
1. Engagement & Communication:
- Handle product-related inquiries, order tracking, refunds, and general queries with professionalism.
- Proactively engage with customers on social media comments, direct messages, and reviews.
1. Problem-Solving:
- Resolve product or service complaints efficiently by identifying the issue, explaining solutions, and escalating complex concerns when needed.
1. Customer Feedback Management:
- Gather customer feedback and share insights with the internal team to improve services and processes.
1. Maintain Brand Voice:
- Communicate clearly, concisely, and in alignment with the brand?s tone and values across all platforms.
Requirements:
- Prior experience in customer care, preferably in e-commerce (1-2 years).
- Proficiency with email support tools (like Zendesk, Freshdesk, or similar CRMs).
- Experience handling social media platforms (Instagram, Facebook, Twitter, etc.) for customer interaction.
- Strong written communication skills with excellent grammar.
- Problem-solving abilities and a customer-centric mindset.
- Ability to multitask, prioritize, and manage time effectively.
Similar Remote Jobs
[BPT-872] ? Apply in 3 Minutes! Customer Service Representative
Posted on: 03-01-2025 07:35
Remote Wellness & Mindset Coach ? Flexible, Independent Career
Posted on: 03-01-2025 07:35
Remote Part Time Job - Online Data Entry Job
Posted on: 03-01-2025 07:35
Virtual Assistant at American Express (Remote Part/Full Time Job)
Posted on: 03-01-2025 07:35
Virtual Assistant - Work remote worldwide/ no experience needed/
Posted on: 03-01-2025 07:35
REMOTE -Audit Senior - ( must live in MA)
Posted on: 03-01-2025 07:35
Field Technician - DC (Overnight Shift 7:30pm - 4am)
Posted on: 03-01-2025 07:35
Advisor Travel Opportunity - Fully Remote & Flexible Schedule
Posted on: 03-01-2025 07:35
SPS Associate - Work from Homs Jobs in Kolkata
Posted on: 03-01-2025 07:35
Entry Level FedEx Data Entry Jobs |Work At Home|
Posted on: 03-01-2025 07:35
Proposal Manager (Remote)
Posted on: 20-01-2025 00:00
Solution Account Manager, Media & Entertainment - HOME BASED
Posted on: 16-01-2025 19:17
Remote Collection Agent
Posted on: 22-11-2024 05:34
Work From Home Call Center Representative - $16.00 per hour
Posted on: 22-08-2024 00:00
Bilingual Customer Service Representative - Remote - Florida/Texas Only
Posted on: 07-11-2024 05:43
Remote Data Entry Clerk (Entry Level) No experience
Posted on: 16-07-2024 18:57
Virtual Data Entry Clerk: Remote Opportunity
Posted on: 29-10-2024 05:42
Costco Data Entry Job Remote ( Data Architect ) @ Latest Job For USA ? MySmartPros
Posted on: 26-11-2024 06:19
Medical Receptionist Remote
Posted on: 21-11-2024 08:14
Delta Material Services Specialist, Analytics
Posted on: 04-02-2025 19:19