Senior Customer Service Representative
Pay Rate: $16/hr.
Location: 2330 Commerce Park Drive NE, Suite 2, Palm Bay, FL 32905
Multiple Shifts Available Between 8:00 Am to 10:00 PM Monday through Friday, plus Satursday for some shifts
Duties and responsibilities: ? Identify customer questions, complaints, concerns, and overall needs. ? Provide sufficient answers and solutions to all customer queries. ? Handle customer complaints respectfully and professionally. ? Redirect customers to appropriate departments and teams when appropriate. ? Follow up with callers on complaint/question status, ensure resolution. ? Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction. ? Follow all communication procedures, policies, and guidelines during every customer interaction. ? Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Education:
? High school diploma or equivalent (GED) required.
Experience & Abilities:
? Minimum one year of Call Center experience required.
? Helpful, friendly customer service experience is required.
? Able to talk on the phone and navigate a computer at the same time.
? Able to read notes within the computer system to answer questions.
? Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
? Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).
Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.
Similar Remote Jobs
Senior Customer Service Representative
Posted on: 17-12-2024 18:01
Remote Inpatient Coder III
Posted on: 17-12-2024 18:01
Entry Level Assistant Manager
Posted on: 17-12-2024 18:01
SaaS Lead Generation Leader
Posted on: 17-12-2024 18:01
Protective Intelligence Research Analyst
Posted on: 17-12-2024 18:01
Remote Essay Editing Tutor
Posted on: 17-12-2024 18:01
Remote Digital Sales Executive
Posted on: 17-12-2024 18:01
Entry Level Business Development
Posted on: 17-12-2024 18:01
Remote Data Entry Specialist
Posted on: 17-12-2024 18:01
Entry Level Enrollment Specialist
Posted on: 17-12-2024 18:01
High-Paying Remote Job Opportunities for Talented Professionals
Posted on: 03-12-2024 06:00
Part Time Remote Data Entry Job (Amazon Part Time) ?Hiring Now
Posted on: 16-11-2024 19:14
Retail Seasonal Sales Associate-SANTEE TROLLEY SQUARE
Posted on: 11-11-2024 03:51
Scheduling Operations Associate (Part-Time Contract) (Remote)
Posted on: 16-11-2024 00:00
Customer Services Associate
Posted on: 07-09-2024 00:00
(Remote) Apple Data Entry Jobs No Experience -Part-Time
Posted on: 12-09-2024 00:00
Localization Specialist, US
Posted on: 16-07-2024 18:39
ATT Social Media Customer Support Job (Entry Level) Apply Now
Posted on: 07-12-2024 04:22
Inside Service Technician - Hot Side (Remote Work Schedule)
Posted on: 20-01-2025 00:00
Sales Representative - Work From Home - hiring now
Posted on: 16-11-2024 19:13