Customer Interaction Specialist ? Live Chat (Remote)
Position Overview:
Critical Power Group (CPG) is seeking a skilled and enthusiastic Customer Interaction Specialist ? Live Chat (Remote) to engage with clients through our online chat platform. You will serve as the first point of contact, providing prompt and accurate information, resolving inquiries, and delivering an exceptional customer experience. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and has a passion for helping others.
Key Responsibilities: ? Respond to customer inquiries via live chat, delivering real-time assistance and accurate solutions ? Provide detailed product and service information, guiding customers in selecting solutions tailored to their needs ? Resolve customer issues promptly or escalate them to the appropriate internal team for further support ? Maintain a friendly and professional tone during all customer interactions, ensuring a positive experience ? Log customer interactions and maintain up-to-date records in the CRM system ? Manage multiple live chat sessions simultaneously while maintaining high-quality service ? Assist in the development of FAQs, support guides, and other resources to enhance customer self-service options ? Monitor chat metrics and customer feedback, suggesting improvements to processes and tools ? Stay informed about CPG?s products, services, and industry trends to provide the most relevant assistance ? Work collaboratively with other departments to resolve complex customer needs
Qualifications: ? High school diploma or equivalent required; bachelor?s degree preferred ? 2+ years of experience in customer service, preferably in live chat or online support ? Strong written communication skills with impeccable grammar and attention to detail ? Proficiency in live chat platforms and CRM tools (e.g., Zendesk, Salesforce) ? Ability to handle multiple tasks and prioritize effectively in a fast-paced environment ? A problem-solving mindset with a focus on delivering timely and accurate solutions ? Familiarity with power systems or data center environments is a plus ? Self-motivated, with the ability to work independently and as part of a remote team
Compensation:
? Base Salary: $40,000 - $55,000 annually (depending on experience and qualifications)
? Benefits: Comprehensive benefits package, including health insurance, retirement plans, paid time off, and opportunities for professional growth
Location: Fully Remote (Available to work during standard business hours in the Mid-Atlantic Region)
Employment Type: Full-Time
Powered by JazzHR
0OHSlDmL1Q
Similar Remote Jobs
Customer Interaction Specialist ? Live Chat (Remote)
Posted on: 15-12-2024 15:02
Customer Interaction Specialist - Live Chat (Remote)
Posted on: 15-12-2024 15:02
Customer Service Representative At Aetna ? Part-Time
Posted on: 15-12-2024 15:02
Customs Brokerage Rep lll *Remote* M-F 8am-4:30pm
Posted on: 15-12-2024 15:02
Remote Researcher for Gaming YouTube Mini Documentaries
Posted on: 15-12-2024 15:02
Residential & Airbnb Cleaners Wanted in Spring!
Posted on: 15-12-2024 15:02
Yelp Spam Comment Removing Assistant In Philippines
Posted on: 15-12-2024 15:02
Behavioral Health Care Manager (BHCM) - Remote
Posted on: 15-12-2024 15:02
Remote Art Therapist - Flexible Part-Time/Full-Time Options
Posted on: 15-12-2024 15:02
Apple Remote Jobs(Data Entry) ? No Experience
Posted on: 15-12-2024 15:02
Ups Data Entry Work At Home Jobs ? Apply Now
Posted on: 25-09-2024 00:00
Help Desk Agent II for Apple Computer Support Managed Service Provider
Posted on: 05-07-2024 05:50
Entry Level Shift Supervisor (Costco)
Posted on: 08-12-2024 17:20
Amazon Client/Brand Senior Manager
Posted on: 20-01-2025 00:00
Part Time Sales Reps ? Flexible Schedules ? Work from Home
Posted on: 22-11-2024 05:34
Join Our Remote Sales Team: Flexible Schedule, Unlimited Earnings
Posted on: 05-02-2025 00:00
Project Manager, Technical Services/High Voltage (Remote)
Posted on: 22-11-2024 05:34
Remote Customer Care Specialist
Posted on: 16-07-2024 18:52
Facebook Part-Time Customer Service Position - Remote Job
Posted on: 23-01-2025 00:00
Technology Technical Support Representative - Work From Home
Posted on: 16-07-2024 18:40