Tier 1 Support Specialist - Remote

Description:
? We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger.
? To support PerfectServe?s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night.
? Specifically, specialists will be responsible for supporting and delighting PerfectServe?s end users - physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.

Requirements: ? While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required ? Willingness and excitement to work evenings or overnights and/or weekends ? Strong technical aptitude ? Excellent written and verbal communication skills ? Excellent analytical and troubleshooting skills ? Ability to work in a fast-paced environment and successfully prioritize competing tasks ? High customer empathy and exceptional customer service skills ? Access to high-speed internet ? Able to start on January 6, 2025. ? Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day ? Our team is currently only looking for candidates that are located within the U.S.

Benefits:
? Remote first work environment
? Health, Dental, Vision, Life and Disability Insurance options available day one.
? 401K - with match and immediately vested.
? 17 company holidays, 2 floating holidays plus competitive paid time off policy
? Internal Advancement Opportunities

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