Entry Level Help Desk : Remote
Job DescriptionJob Description
100% Remote: Equipment Provided. 4 month Contract to hire! Paid Training.
Top Skills' Details
1. Windows Operating Systems
2. Call Center- Customer Service
3. Troubleshoot connection issues
Job Description
Provide world-class customer support within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
Primary Responsibilities
? Answer inbound technical support phone calls, chats and emails.
? Consult with customers and provide additional solution in the form of up-selling products and services.
? Troubleshoot voice, data, video and connection issues for customers.
? Identify, troubleshoot and assist customers with voice, data, video and connection issues.
? Answer customer service related questions
? Track and record each phone call and provide a detailed description of the call
? Provide backup assistance for other Technical Support Representatives
Flexible schedule prefered. Bonuses available and possibility for raise after 4 months.
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