Customer Care Representative - Remote

Remote, USA Full-time Posted 2025-06-13

As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.

Full time - Work from home opportunity

Schedule: Tue-Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)

To help you stay energized, engaged, and inspired,?we offer a full range of benefits for you and your dependents.

They include:
? Medical, dental, and vision insurance
? Paid time off
? Free basic life and AD&D insurance
? Free short-and-long-term disability insurance
? HSA, FSA, STD, LTD
? 401K retirement savings with up to a 5% company match

We're looking for someone who can:
? Investigate, diagnose, and troubleshoot donor inquiries and issues
? Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up
? Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone
? Identify recurring system or application issues and escalate to leadership team
? Resolve escalated issues related to donor portal, donor store and website troubleshooting
? Assist with donor scheduling
? Monitor customer feedback

Apply Job!

Apply for the Job

Customer Care Representative - Remote

Similar Remote Jobs

Customer Care Representative - Remote

Inside Sales Omnipod Associate (Remote/Flexible)

Remote Website & Game Tester

Receptionist / Adminstrative Assistant (Remote)

College Student - Content Creator

WFH Call Center Agent (Remote)

WFH Call Center Agent (Remote)

DeKalb Outreach Center Administrative Assistant

College Student - Content Creator

Booking Assistant for Travel (Virtual)

AVP, Growth ? Fleet Farm

Pharmacy Technician - Prior Authorization - Work From Home

Online Hotel Reservationist-Entry Level

Kohls Data Entry Remote Jobs – Entry Level /No Experience – Apply Now

Data Collection from Standard Arabic or Egyptian Arabic speakers in Egypt

Associate Destination Manager

Remote Medical Coder I (CPC or CRC)

Online Grocery Pick-Up Clerk

REMOTE Bilingual Reservation Agent - $15.40/hr - $16.40/hr - Start 10/14! (#MBC)

Entry Level Data Entry Clerk - Part Time (100% Remote)