Merchant Services New Verticals Team Lead
About the position
As a Merchant Services Team Lead at DoorDash, you will oversee a team dedicated to building and maintaining Merchant Catalogs. This role focuses on leading a motivated team to ensure customer success and operational efficiency, while also providing backend and customer-facing support to internal sales teams. You will report to the Merchant Services Updates or Launch Supervisor and will be expected to work in a hybrid model once offices reopen.
Responsibilities
? Lead a team of motivated individuals focused on customer success to deliver on operational KPIs.
,
? Support your team by being present and approachable, answering questions, hosting biweekly 1-on-1 and team meetings, and providing real-time feedback.
,
? Assess and establish goals for individuals and the broader team.
,
? Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business.
,
? Improve on existing processes and workflows.
,
? Develop impactful projects and report on performance.
,
? Work with other partners to ensure the success of the team.
,
? Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
Requirements
? Experience in operations, customer service, or other relevant fields.
,
? Proficient understanding of Salesforce and Google Sheets.
,
? Ability to motivate a team, set and achieve targets, and manage career growth and performance.
,
? Comfortable making tough decisions balancing quality and quantity.
,
? Ability to manage multiple project deadlines and shifting priorities.
Nice-to-haves
? Experience in team management or leadership roles.
,
? Strong problem-solving skills and operational mindset.
Benefits
? Premium healthcare coverage
,
? Wellness expense reimbursement
,
? Paid parental leave
,
? Comprehensive benefits and perks
Similar Remote Jobs
Merchant Services New Verticals Team Lead
Posted on: 11-12-2024 17:46
Data Entry Representative Junior Level- Remote
Posted on: 11-12-2024 17:46
Data Entry Specialist (Work From Home)
Posted on: 11-12-2024 17:46
Chat Operator in Idaho Falls, ID
Posted on: 11-12-2024 17:46
Remote/In Person Paralegal - Digital Reporter
Posted on: 11-12-2024 17:46
Fully Remote Account Executive (Entry Level)
Posted on: 11-12-2024 17:46
Virtual Executive Assistant (Entry-Level, 100% Remote)
Posted on: 11-12-2024 17:46
FedEx Remote Job ? Part-Time Remote
Posted on: 11-12-2024 17:46
Airport Cabin Cleaning Agent (Delta) FT-SAN
Posted on: 11-12-2024 17:46
Work from Home Sales: Hiring Immediately
Posted on: 11-12-2024 17:46
Data Analyst / Data Scientist
Posted on: 04-09-2024 00:00
Walmart Work From Home Jobs - [Entry level Remote jobs]
Posted on: 16-07-2024 18:50
Customer Support Manager - Entry Level
Posted on: 25-09-2024 00:00
Remote Medical Customer Service Representative
Posted on: 06-11-2024 04:54
Netflix Data Entry Jobs (Live Chat, Remote) $40/Hour 2024 In Chile
Posted on: 22-07-2024 03:03
Healthcare Virtual Assistant
Posted on: 02-08-2024 17:49
Associate Director Experience Design, Design Systems
Posted on: 13-11-2024 04:55
Online Customer Chat Support Job | Work from Home | $20/Hour
Posted on: 27-11-2024 06:07
Package Handler - Part Time (Warehouse like)
Posted on: 19-02-2025 06:27
Delivery Station Customer Service Associate
Posted on: 02-01-2025 03:58