Technical Customer Support Representative
A TekStream client is in search of a Technical Support Specialist / Customer Service Representative for an on-site, one year contract opening. This is a 40 hour a week position, (Monday - Saturday with an 'off' day during the week on either Tuesday, Wednesday, or Thursday), and it is on site in the beautiful Atlanta corporate office. The daily shift will be between the hours of 6am and Midnight. The pay being offered for this opportunity is $18/hr W2.
In this role, you will be responsible for providing excellent customer service by interacting and responding to inquiries and assisting customers in IT and operation support, systems and application support, networking support, and many other technologies that are utilized within the organization. Our IT Helpdesk Agents look for ways to serve, get answers, and solve problems in a timely manner for our Team Members.
Responsibilities: ? Utilize ticketing system to communicate and document issues ? Manage ticket queue daily to ensure all tickets are updated and effectively resolved ? Diagnose and troubleshoot simple and complex issues for IT hardware and software by utilizing remote access tools, automation scripts, and monitoring platforms ? Follow standard operating procedures ? Support departmental goals such as Quality, Customer Satisfaction, and Key Metrics ? Adhere to work schedule and maintain excellent attendance ? Demonstrate teamwork and collaboration on team projects and initiatives
Requirements: ? 1-3+ years Customer Service / Technical Support Experience (Help Desk or Call Center environment is preferred) ? Knowledge / Experience with the Microsoft Office tools ? Ability to work independently with minimal supervision ? Excellent Customer Service Skills
For immediate consideration, email resume to [email protected].
Similar Remote Jobs
Technical Customer Support Representative
Posted on: 06-12-2024 06:00
SF Solution Architect (Part-Time)-Remote
Posted on: 06-12-2024 06:00
Entry Level Financial Analyst
Posted on: 06-12-2024 06:00
Tax Director - Construction
Posted on: 06-12-2024 06:00
Engineer 1 (Entry Level)
Posted on: 06-12-2024 06:00
Professional Data Entry Keyer
Posted on: 06-12-2024 06:00
Business Intelligence Engineer III
Posted on: 06-12-2024 06:00
Sales Professional-Remote Position-Flexible Hours
Posted on: 06-12-2024 06:00
Project Manager III 24-00438
Posted on: 06-12-2024 06:00
Lifestyle Coordinator- Work Remotely
Posted on: 06-12-2024 06:00
Remote Call Center Manager
Posted on: 28-01-2025 06:21
REMOTE Virtual Customer Service Representative Job at Confidential in Boston
Posted on: 02-01-2025 03:59
Distinguished Engineer - (OSS / Low Code Platform) - REMOTE
Posted on: 27-12-2024 04:28
Part-Time Evening Data Entry Specialist
Posted on: 15-09-2024 00:00
Hardware Engineering Internships
Posted on: 24-01-2025 04:52
Data Entry Associate - no experience needed - work remote
Posted on: 26-12-2024 06:12
IAM Saviyant Developer - Remote - 12 Months contract - W2 only - ()
Posted on: 31-01-2025 10:02
Entry-Level Travel Booking Sales Team ? Work Remotely
Posted on: 31-01-2025 10:00
Amazon Data Entry Job Only For 4 Hours - Work From Home Jobs
Posted on: 16-07-2024 18:46
Volunteer Content Creator / Social Media Marketer
Posted on: 22-10-2024 05:28