Technical Customer Support Representative
A TekStream client is in search of a Technical Support Specialist / Customer Service Representative for an on-site, one year contract opening. This is a 40 hour a week position, (Monday - Saturday with an 'off' day during the week on either Tuesday, Wednesday, or Thursday), and it is on site in the beautiful Atlanta corporate office. The daily shift will be between the hours of 6am and Midnight. The pay being offered for this opportunity is $18/hr W2.
In this role, you will be responsible for providing excellent customer service by interacting and responding to inquiries and assisting customers in IT and operation support, systems and application support, networking support, and many other technologies that are utilized within the organization. Our IT Helpdesk Agents look for ways to serve, get answers, and solve problems in a timely manner for our Team Members.
Responsibilities: ? Utilize ticketing system to communicate and document issues ? Manage ticket queue daily to ensure all tickets are updated and effectively resolved ? Diagnose and troubleshoot simple and complex issues for IT hardware and software by utilizing remote access tools, automation scripts, and monitoring platforms ? Follow standard operating procedures ? Support departmental goals such as Quality, Customer Satisfaction, and Key Metrics ? Adhere to work schedule and maintain excellent attendance ? Demonstrate teamwork and collaboration on team projects and initiatives
Requirements: ? 1-3+ years Customer Service / Technical Support Experience (Help Desk or Call Center environment is preferred) ? Knowledge / Experience with the Microsoft Office tools ? Ability to work independently with minimal supervision ? Excellent Customer Service Skills
For immediate consideration, email resume to [email protected].
Similar Remote Jobs
Technical Customer Support Representative
Posted on: 06-12-2024 06:00
SF Solution Architect (Part-Time)-Remote
Posted on: 06-12-2024 06:00
Entry Level Financial Analyst
Posted on: 06-12-2024 06:00
Tax Director - Construction
Posted on: 06-12-2024 06:00
Engineer 1 (Entry Level)
Posted on: 06-12-2024 06:00
Professional Data Entry Keyer
Posted on: 06-12-2024 06:00
Business Intelligence Engineer III
Posted on: 06-12-2024 06:00
Sales Professional-Remote Position-Flexible Hours
Posted on: 06-12-2024 06:00
Project Manager III 24-00438
Posted on: 06-12-2024 06:00
Lifestyle Coordinator- Work Remotely
Posted on: 06-12-2024 06:00
Regional Sales Manager (Costco)
Posted on: 16-07-2024 18:55
Manager, Public Cloud Forecasting
Posted on: 08-01-2025 08:06
Hochschulabsolvent*in Logistik (m/w/d) - Neuwied bei Koblenz
Posted on: 19-08-2024 00:00
Campus Undergraduate-2025 Corporate Affairs & Communications Summer Internship New York, NY
Posted on: 02-02-2025 00:00
Customer Service Representative - Work from Home Orlando
Posted on: 27-08-2024 00:00
Engineering Manager, Content Acquisition
Posted on: 10-12-2024 18:33
Amazon Work from Home Customer Service Representative - $16-$35/hour
Posted on: 16-07-2024 18:51
Hiring Now: Remote SLP for Arizona Students
Posted on: 18-12-2024 18:22
Work From Home Jobs No Experience In USA $22/Hour
Posted on: 16-07-2024 18:49
Disney Data Entry Remote Jobs $28/Hour ? mysmartpros
Posted on: 31-07-2024 19:12