Principal Application Technical Support Analyst (REMOTE)
Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
This challenging position puts you at the forefront of interactions with Oracle Retail applications? customers. As a Principal Support Engineer, you will be responsible for:
Required Qualification and Skills
? Ability to provide support on the Oracle Retail product applications, as assigned.
? Managing and resolving Service Requests logged by customers.
? Managing customer expectations through the Service Request lifecycle in accordance with Oracle?s global standards.
? Operating in line with Bug Diagnosis and Escalation/ Development Bug guidelines in resolution of Bug related Service Requests.
? Reducing escalations.
? Maintaining product expertise in assigned cluster.
? Contributing to Knowledge Management content?s creation and maintenance.
? Participating in Root Cause/ Corrective Action defined within the product area in order to further enhance the customer experience and improve the Oracle product.
? Maintaining an up-to-date and in-depth knowledge of new products released in the market for the given product area.
? 8 years experience with Core products or ten years experience with Applications products
Preferred Qualification and Skills
? Proven experience in an application software environment working with Oracle Retail Applications and/ or Oracle Applications strongly preferred
? Knowledge of relational DB models, SQL and PL/SQL.
? Knowledge of Java programming, ADF and application server (WebLogic) is a plus
? Excellent analytical and problem-solving skills
? Detail oriented
? Comfortable, and successful, in multitasking
? Excellent track record in providing outstanding customer service
? Ability to work independently and within a global team
? Strong written and verbal communication skills in English
? Ability to aggressively multi-task and a strong technical aptitude
? The position may also require weekend shift work on a rotational basis.
Similar Remote Jobs
Principal Application Technical Support Analyst (REMOTE)
Posted on: 04-12-2024 05:41
Overnight - Part Time Store Associate
Posted on: 04-12-2024 05:41
REMOTE WORK OPPORTUNITIES AT LEADING COMPANY
Posted on: 04-12-2024 05:41
Front Desk Associate - East Orange
Posted on: 04-12-2024 05:41
Medical Billing Specialist with Athena Experience
Posted on: 04-12-2024 05:41
2025 Entry Level Regulatory Compliance Specialist
Posted on: 04-12-2024 05:41
Video Captioner - Work from Home
Posted on: 04-12-2024 05:41
Seasonal Retail Sales Associate - Part-Time
Posted on: 04-12-2024 05:41
Senior Database Developer - Full-Time, Remote
Posted on: 04-12-2024 05:41
Health Information Technician I - Transcription
Posted on: 04-12-2024 05:41
Student Support Advisor I - Remote (EST Time Zone Working Hours Required)
Posted on: 26-11-2024 06:19
Remote Part-Time Bookkeeper | WFH
Posted on: 19-12-2024 18:04
Student Recruitment & Marketing Specialist ? Remote, Flexible Hours
Posted on: 15-09-2024 00:00
Night Shift Data Entry Jobs
Posted on: 16-07-2024 19:01
Night shift transportation dispatcher (Remote +Weekly in Office Meeting)
Posted on: 17-02-2025 05:59
Data Entry Job (Walmart Part Time) ? Work From Home Jobs
Posted on: 25-08-2024 00:00
Customer Support (Entry Level / Immediate Start / No Experience)
Posted on: 14-02-2025 07:17
? Sales - IT Career Advisor - Closer ($120-200K Remote)
Posted on: 20-01-2025 00:00
Virtual Assistant for a Staffing Agency in the US (Home Based Part Time)
Posted on: 31-01-2025 10:03
Zuzick & Associates is hiring: Remote Customer Service Representative in Virgini
Posted on: 02-01-2025 03:59