Service Delivery Leader
Remote, USA
Full-time
Posted 2025-03-15
We are looking for an experienced Service Delivery Leader to join our team at Palo Alto Networks. We?e looking for someone with a passion for customer service, excellent interpersonal skills, and the ability to lead and motivate a team. As the Service Delivery Leader, you will be responsible for ensuring our customers receive excellent service and support, while managing and developing a team of... service professionals to deliver world-class customer experiences.To be successful in this role, you will need to have a minimum of 5 years of experience in customer service, 2 years of experience in a leadership role, and a bachelor? degree in a related field. In addition, you must possess excellent problem-solving and communication skills, be highly organized and detail-oriented, and be able to think strategically and act tactically. If this sounds like the perfect opportunity for you, we? love for you to apply! Responsibilities: Manage and develop a team of service professionals to deliver world-class customer experiences. Ensure customers receive excellent service and support. Build and maintain strong relationships with customers. Develop and implement customer service strategies to improve customer satisfaction. Monitor and analyze customer feedback to identify opportunities for improvement. Develop and monitor performance metrics for customer service team members. Train, mentor, and coach customer service team members to ensure they are meeting performance goals. Collaborate with other departments to ensure customer service needs are being met. Implement customer service policies and procedures. Keep up to date with industry trends and best practices. Palo Alto Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
Similar Remote Jobs
Service Delivery Leader
Posted on: 16-07-2024 18:49
Side Jobs For Stay At Home Jobs for Moms
Posted on: 16-07-2024 18:49
Social Media Marketer and Creative Content Creator for a creative...
Posted on: 16-07-2024 18:49
Social Media Moderator - Facebook (Remote)
Posted on: 16-07-2024 18:49
Southwest Airlines Data Entry Jobs $25/Hour - Hiring Now
Posted on: 16-07-2024 18:49
Southwest Airlines Data Entry Remote Jobs $25/Hour ??DPS
Posted on: 16-07-2024 18:49
Southwest Airlines Data Entry Virtual Assistant Jobs Job At Home
Posted on: 16-07-2024 18:49
Southwest Airlines Entry Level Work From Home Job (Remote) $26/Hour
Posted on: 16-07-2024 18:49
Southwest Airlines Remote Work From Home Jobs - Entry Level
Posted on: 16-07-2024 18:49
Sr Learning Experience Designer, Amazon Flex in New York City, NY...
Posted on: 16-07-2024 18:49
(Live Chat Remote Jobs) Fedex Part-Time Remote $30/H- work from home (WFH)
Posted on: 24-01-2025 04:50
Bookkeeping Manager, Part time - Remote
Posted on: 04-09-2024 00:00
Medicare Mental Health Therapist (Remote, Flexible Hours, Florida)
Posted on: 20-01-2025 00:00
Remote Media Buyer (Facebook, Google, and TikTok)
Posted on: 14-10-2024 04:22
Remote UM Pharmacy Technician
Posted on: 28-01-2025 06:21
Wayfair Content Moderator Jobs (Work From Home, Entry Level...
Posted on: 16-07-2024 19:02
Guest Services Manager
Posted on: 19-09-2024 00:00
Product Designer, Creative Apps
Posted on: 20-11-2024 13:46
US Business Planning and Strategy Lead to Head of Enterprise Sales
Posted on: 09-12-2024 18:32
AgencyHub.com - Work From Home Job at WebProps.org in Chattanooga
Posted on: 29-11-2024 08:27