Aetna Customer Support Remote Jobs

Remote, USA Full-time Posted 2025-03-14

Welcome to Aetna, a leading name in the healthcare industry dedicated to providing innovative and comprehensive health solutions. At Aetna, we believe in creating a healthier world by delivering quality care and fostering a collaborative and inclusive work environment. As a Customer Support Representative in our Remote division, you will be an integral part of our commitment to excellent customer... service and support. Position: Customer Support Representative - Remote Job Responsibilities: ?* Provide Exceptional Customer Service: Respond to customer inquiries, troubleshoot issues, and resolve concerns promptly and courteously. ?* Remote Assistance: Engage with customers remotely to assist in navigating our products and services, ensuring a seamless experience. ?* Knowledgeable Guidance: Stay updated on Aetna products, services, and policies to provide accurate information and guidance to customers. ?* Problem Resolution: Effectively address and resolve customer complaints, escalating issues when necessary to ensure swift resolution. ?* Documentation: Maintain detailed and accurate records of customer interactions, feedback, and resolutions. ?Required Skills: ?* Communication Skills: Exceptional verbal and written communication skills to articulate information clearly and professionally. ?* Empathy: Ability to understand and empathize with customer needs, demonstrating a genuine commitment to customer satisfaction. ?* Technical Proficiency: Comfortable using remote communication tools, navigating computer systems, and troubleshooting basic technical issues. ?* Problem-Solving: Strong analytical and problem-solving skills to address customer concerns effectively. ?* Adaptability: Ability to adapt to a dynamic work environment and embrace change positively. ?Qualifications: ?* Previous experience in customer support or a related field is preferred. ?* High school diploma or equivalent; college degree is a plus. ?* Availability to work flexible hours, including evenings and weekends as needed. ?* Commitment to delivering outstanding customer service and exceeding performance targets. ?How to Apply: If you are passionate about making a difference in people lives and possess the skills outlined above, we invite you to join our team at Aetna. Please submit your resume and a cover letter detailing your relevant experience to us. Join us at Aetna, where your dedication to customer support will contribute to building a healthier and happier community. Aetna is an equal opportunity employer and welcomes applicants from all backgrounds to apply

Apply Job!

Similar Remote Jobs

Aetna Customer Support Remote Jobs

Posted on: 16-07-2024 18:48

Aetna Customer Support Remote Jobs

Posted on: 16-07-2024 18:48

Aetna Part Time Remote Jobs (Store Associate)

Posted on: 16-07-2024 18:48

Aetna Remote Jobs

Posted on: 16-07-2024 18:48

Aetna Remote Work From Home Jobs - Data Entry

Posted on: 16-07-2024 18:48

Aetna Virtual Assistant

Posted on: 16-07-2024 18:48

Manager, Product Management

Posted on: 13-12-2024 17:47

Walmart remote jobs - Entry Level

Posted on: 16-07-2024 18:49

Full Time Branch Ambassador North Queens Area

Posted on: 25-11-2024 05:19

Physical Therapist: Full-Time

Posted on: 23-11-2024 06:29

Security Officer (Part-Time) – Renton

Posted on: 12-09-2024 00:00

CAP Team Manager, CAP

Posted on: 08-01-2025 08:06

Senior Microsoft Team & M365 Engineer

Posted on: 16-07-2024 18:53

Remote Inbound Sales Specialist

Posted on: 20-11-2024 13:46