Helpdesk - MAC suppoprt
Job Title : Helpdesk - MAC support
Job Location - Dallas TX (onsite)
Job Tenure - Full Time
Job Description: We are seeking a dedicated IT Helpdesk Analyst with experience in providing support for Mac environments to join our team. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Responsibilities: ? Provide technical support to end-users, resolving hardware and software issues for Macs, iPhones, and iPads. ? Conduct hardware diagnostics, repairs, and upgrades for Mac devices, ensuring optimal performance and functionality. ? Assist in the deployment of new Apple devices, including setup and configuration according to company standards. ? Manage Apple device inventory, including tracking and maintaining hardware assets, and ensure compliance with company policies. ? Respond to service requests and inquiries from end-users promptly, providing troubleshooting assistance and guidance. ? Collaborate with cross-functional teams to address escalated technical issues and ensure timely resolution. ? Document all support activities, including issue resolution steps, in the helpdesk ticketing system. ? Identify opportunities for process improvement and knowledge sharing to enhance the efficiency and effectiveness of IT support services. ? Stay updated on the latest Apple technologies, products, and updates to provide informed support and recommendations to end-users.
Qualifications: ? Bachelor's degree in Information Technology, Computer Science, or related field preferred. ? Proven experience providing technical support for Mac environments, including troubleshooting hardware and software issues. ? Strong knowledge of Apple products, operating systems (macOS, iOS), and productivity applications (e.g., Microsoft Office suite, Adobe Creative Cloud). ? Experience with hardware diagnostics, repairs, and upgrades for Mac devices is highly desirable. ? Excellent communication and interpersonal skills, with the ability to interact professionally with end-users of varying technical backgrounds. ? Familiarity with helpdesk ticketing systems and IT service management best practices. ? Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines. ? Apple certifications (e.g., ACSP, ACMT) are a plus.
Similar Remote Jobs
Helpdesk - MAC suppoprt
Posted on: 25-11-2024 05:19
Clinical Administrative Coordinator - National Remote
Posted on: 25-11-2024 05:19
Coding Quality Analyst - National Remote
Posted on: 25-11-2024 05:19
Associate Clinical Administrative Coordinator - National Remote
Posted on: 25-11-2024 05:19
Take Control of Your Future - Fully Remote
Posted on: 25-11-2024 05:19
Customer Service Representative - Remote in Multiple Locations
Posted on: 25-11-2024 05:19
VAPE Manufacturing Inspector (Part-time - Remote - Flexible Hours)
Posted on: 25-11-2024 05:19
Office and Warehouse Janitor - Flexible
Posted on: 25-11-2024 05:19
Customer Support Representative (Remote)
Posted on: 25-11-2024 05:19
Desktop Technical Analyst (Hybrid Workplace)
Posted on: 25-11-2024 05:19
Associate Relations Consultant in Mooresville, NC
Posted on: 22-11-2024 05:34
Online English Tutor: Teaching Adults (Degree Required, Flexible Working Hours)
Posted on: 16-11-2024 00:00
On-Demand Package Carrier
Posted on: 20-01-2025 00:00
Senior Enterprise Sales Account Executive (B2B SaaS, US market)
Posted on: 31-01-2025 10:01
Virtual Assistant (Part-time Contract) -- Remote
Posted on: 16-07-2024 18:35
American Airlines Employment From Home $25Hr
Posted on: 31-01-2025 09:59
Work at Home Data Entry Clerk (Part Time)
Posted on: 16-07-2024 18:48
Entry Level Fedex data entry jobs (Work At Home)
Posted on: 14-02-2025 07:17
Senior Manager - Digital Product Management - GAR
Posted on: 10-12-2024 18:34
Customer Service Representative APAC (Remote, Contract)
Posted on: 24-09-2024 00:00