Customer Support Specialist for voice and chat account
Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:
Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
Troubleshooting technical issues and escalating complex problems to the appropriate department
Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team
Requirements
Native Speaker level proficiency in Filipino and English
Bachelor's degree in a related field (e.g. business, marketing, communication)
2+ years of experience in a customer support role
Excellent communication skills, both written and verbal
Ability to work under pressure in a fast-paced environment
Strong problem-solving skills and attention to detail
Experience using customer support software (e.g. Gorgias, etc.)
Benefits
Independent Contractor Agreement
Quarterly Performance Bonus
Monthly Performance Bonus
Health Insurance Reimbursement
WFH Upgrade Allowance
15 Days Paid Time-Off
6 Company-Wide Holidays
6 Country Holidays
100% Fully Remote
9 AM - 5 PM CST
Similar Remote Jobs
Customer Support Specialist for voice and chat account
Posted on: 23-11-2024 06:30
Inpatient Hospital Coder (REMOTE) - $10,000 SIGN ON BONUS!
Posted on: 23-11-2024 06:30
LHH Recruitment Solutions- Executive Recruiter - Remote - TX
Posted on: 23-11-2024 06:30
Associate Enrollment Eligibility Representative - Remote in CST or MST
Posted on: 23-11-2024 06:30
Full Time Merchandiser
Posted on: 23-11-2024 06:30
Remote Healthcare Product Owner
Posted on: 23-11-2024 06:30
Entry Level Fully Remote No Experience
Posted on: 23-11-2024 06:30
Account Executive, Emerging Accounts - US Remote - PST/MST
Posted on: 23-11-2024 06:30
Work Remotely as a Sales Pro: Flexible Hours, Great Income
Posted on: 23-11-2024 06:30
IT Technical Writer/ Remote ( Denver ,CO), 6+ Months Contract
Posted on: 23-11-2024 06:30
Customer Support - Trainee (Remote)
Posted on: 21-02-2025 00:00
Shopify Developer
Posted on: 16-07-2024 18:37
Chat Support Associate - Work from home
Posted on: 10-10-2024 00:00
Graduate Intern - Optimization (Spring, 2025)
Posted on: 31-01-2025 09:59
Content Moderator with French language
Posted on: 05-01-2025 17:57
SOC Analyst (Night Shift) - Top Secret Clearance
Posted on: 01-10-2024 00:00
Part-time Customer Support Specialist (Western Australia)
Posted on: 16-11-2024 00:00
Disney Remote Jobs (Live Chat, Customer Support, Data Entry, Entry Level)
Posted on: 15-12-2024 15:03
Data Entry Clerk - Remote
Posted on: 27-08-2024 00:00
Remote Live Chat Customer Support at Apple
Posted on: 11-07-2024 07:46