IT Support Specialist - Fully Remote

We?re a global software consultancy that loves solving complex problems with technology. We bridge the gap between strategy and execution, helping our clients strengthen their core tech, scale flexibly, and create seamless digital experiences.

With our extensive experience in software development, we've pioneered open-source products that help development teams build better software. We work closely with our clients to continuously evolve their tech and adopt an adaptive mindset to achieve their business goals.

We?re expanding and adding exciting new services for our clients. We're looking for talented individuals to join us and make a difference. Come be part of a team where your ideas and skills will drive innovation and growth.

About the role

We are currently seeking an IT Support Technician to join our team. As an IT Support Technician, you will play a key role in providing technical assistance and support to our organization's employees. This position offers an excellent opportunity to utilize your technical skills to resolve hardware, software, and network issues and ensure smooth IT operations.

Day-to-day responsibilities

• Providing technical support to employees via in-person, phone, or remote assistance.
• Installing, configuring, and troubleshooting hardware and software systems.
• Diagnosing and resolving technical issues related to desktops, laptops, printers, and mobile devices.
• Assisting in the setup and configuration of user accounts and access permissions.
• Performing routine maintenance tasks such as software updates, patches, and system backups.
• Documenting support activities, solutions, and resolutions in the ticketing system.
• Collaborating with the IT team to identify recurring issues and implement proactive solutions.

About you

• Associate or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Strong technical skills with knowledge of Windows and/or macOS operating systems.
• Experience with troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Familiarity with ITIL framework and best practices is a plus.
• Previous experience in IT support or helpdesk roles is preferred.

Our benefits

• 401k Retirement Plan: Secure your future with our comprehensive 401k retirement plan.
• Insurance Coverage: Enjoy peace of mind with our comprehensive health, dental, and vision insurance plans.
• Remote-First Environment: Embrace flexibility with our remote-first policy, allowing you to work from anywhere.
• Extra Days Off: Recharge and rejuvenate with additional days off to pursue your passions and spend time with loved ones.
• Parental Leave: Support your growing family with generous parental leave options.
• Gym and Yoga Membership Reimbursement: Prioritize your well-being with reimbursement for gym and yoga memberships.
• Semi-Annual Company Retreat: Connect with colleagues and recharge at our exciting semi-annual company retreats, fostering team spirit and innovation.?

We are committed to fostering an inclusive and diverse workplace. If you believe you would be a good fit for this role, we encourage you to apply. We look forward to hearing from you and discovering how your unique talents and perspectives can contribute to our team's success.

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