Customer Service Representative - Remote | WFH

Job Overview
Are you passionate about delivering exceptional customer service? Join our team as a Remote Customer Service Associate and play a pivotal role in assisting homeowners, escrow companies, realtors, and institutions. You'll be the friendly voice on the other end of the line, providing timely support via telephone and email. This position offers the flexibility to work remotely... requiring candidates to reside in Florida, Texas, North Carolina, or Nevada.
Responsibilities
Handle inbound and outbound calls from homeowners, residents of rental properties, realtors, and institutions promptly and courteously.
Assist residents by providing service information and processing work orders when necessary.
Collaborate with Community Management staff and associates to address inquiries regarding unit and community information.
Utilize internal software and available resources to research information and provide accurate assistance.
Verify and update customer information as needed.
Maintain open availability during Customer Care Center hours, with designated days off as specified for each state.
Pre-employment Training
Three weeks of comprehensive training, Monday through Friday, to ensure you're fully equipped to excel in your role.
Equipment/Specifications Required
Own laptop or desktop computer meeting specified requirements.
Reliable internet connection with minimum download and upload speeds.
Hardwired connection (Ethernet cord required) for stability.
Skills & Qualifications
High School diploma or equivalent.
Strong background in customer service.
Bilingual In English And Spanish Preferred, But Not Required.
Excellent communication skills, both verbal and written.
Proficient in problem-solving and analysis.
Minimum typing speed of 25 words per minute.
Benefits
Full comprehensive benefits package including multiple medical plans, dental, and vision.
Time Off Benefits And 401k With Company Match.
Competitive salary range of $14.50 - $15.00 per hour.
Experience Level
Entry-level (under 1 year).
Shifts Available
Full-time and part-time options.
Flexible 5-hour and 8-hour shifts covering day, evening, and morning hours.
Rotating weekends with one designated weekday off.
Work Setting
Remote.
Disclaimer
This job description outlines the primary duties and qualifications for the Remote Customer Service Associate position. Management reserves the right to assign or adjust schedules, duties, and responsibilities as necessary.
Job Types: Full-time, Part-time
Salary: $14.50 - $15.00 per hour
Shift
Day shift
Evening shift
Morning shift
Weekly Day Range
Monday to Friday
Rotating weekends
Employment Type: Full-Time

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