Customer care agent
Job Description
As a Customer Care Agent at land of learning , you will serve as the first point of contact for students, teachers, and prospective clients. You will be responsible for delivering outstanding support through multiple channels, ensuring all inquiries are addressed promptly and effectively. Your role will be integral in enhancing the user experience, resolving issues, and fostering a positive, seamless learning environment for both educators and learners.
Key Responsibilities
? Customer Support: Assist students and teachers with account management, course inquiries, technical issues, and general troubleshooting to ensure smooth operations.
? Issue Resolution: Handle inquiries related to scheduling, billing, platform functionality, and other user concerns, offering clear and accurate guidance.
? Communication: Provide assistance via email, live chat, and phone support while maintaining a friendly and professional tone.
? Technical Assistance: Help users navigate and troubleshoot platform issues, including login problems, video conferencing glitches, or software-related issues during lessons.
? Quality Assurance: Monitor user feedback and ensure all interactions meet the company?s service standards, escalating issues when necessary.
? Collaboration: Work closely with the tech, teaching, and management teams to resolve complex issues and improve overall service delivery.
? Documentation: Record all customer interactions and resolutions in the CRM system, keeping accurate and up-to-date records for future reference.
Job Requirements
Qualifications
? Proven experience in customer service or support roles, preferably in an online education or tech environment.
? Strong written and verbal communication skills in English.
? Problem-solving skills with the ability to remain calm and efficient under pressure.
? Familiarity with online learning platforms or video conferencing tools is a plus.
? A customer-first mindset and the ability to build rapport with a diverse range of clients.
? Patience, empathy, and a proactive attitude towards resolving customer issues.
Similar Remote Jobs
Customer care agent
Posted on: 19-11-2024 06:06
Contract Education Writer
Posted on: 19-11-2024 06:06
Seasonal Warehouse Associate-(Etna)
Posted on: 19-11-2024 06:06
User Interface Artist
Posted on: 19-11-2024 06:06
Graphic Web Designer
Posted on: 19-11-2024 06:06
Customer Service Advisor
Posted on: 19-11-2024 06:06
Amazon Product Researcher
Posted on: 19-11-2024 06:06
Customer Service Agent
Posted on: 19-11-2024 06:06
Complete Offers Online
Posted on: 19-11-2024 06:06
Amazon Mechanical Turk
Posted on: 19-11-2024 06:06
Host - Olive Branch-Valenti
Posted on: 03-12-2024 06:01
Entry Level Life Agent - No Experience Necessary (Remote)
Posted on: 30-09-2024 00:00
SCS Engineer/ Coffee Equipment Engineer
Posted on: 19-11-2024 06:06
Home Advisor at Apple Jobs (Part-Time)
Posted on: 28-08-2024 00:00
Disney Data Entry Specialist ? Part Time
Posted on: 31-07-2024 19:11
Student typing jobs from home
Posted on: 03-01-2025 07:35
Work At Home Data Entry Remote Administrative Assistant
Posted on: 20-01-2025 00:00
Part Time Digital Communications Manager (Education Charity, Remote in the UK)
Posted on: 10-10-2024 00:00
RN Clinical Care Coordinator - Part Time Remote
Posted on: 29-08-2024 00:00
Netflix Data Entry Job (Entry Level) In Hong Kong
Posted on: 16-07-2024 18:49