Remote Customer Service Representative
Description
We're looking for a Remote Customer Service Representative, working in Healthcare Systems and Services industry in Houston, Texas, United States.
?Obtain current patient information from established and new patients.
?Enter and update accurately patient information in scheduling system.
?Identify payer source and verifies insurance eligibility.
?Assist patients with completion of paperwork when necessary.
?Review Scheduling System for needed updated demographics and consent forms. Schedules appointments.
?Identify patients by date of birth and name in computer system.
?Create new account if patient not in the system.
?Schedule and reschedule appointments as needed.
?Demonstrate superior customer service skills.
?Answer telephone in a timely and polite manner, preferably within three rings.
?Communicate with customers in a courteous, professional, cooperative and mature manner.
?Take messages and convey accurate information to recipient.
?Transfer call to physicians and nurses when medically indicated.
?Protect and observe patient confidentiality per policies and procedures.
?Import registration documents into patient? electronic health record.
?Follow up of outstanding A/R all payers and/or including self-pay and/or including resolution of denials.
?Responsible for handling all correspondence related to an insurance or patient account, contacting insurance carriers, patients and other facilities as needed to get maximum payment on accounts and identify issues or changes to achieve client profitability.
?Responsible for working EDI transactions and ERA files, including reconciling carrier submissions, edits and rejection reports.
Similar Remote Jobs
Remote Customer Service Representative
Posted on: 16-11-2024 00:00
Virtual Customer Service/Sales Representative
Posted on: 16-11-2024 00:00
Remote Customer Account Advisor
Posted on: 16-11-2024 00:00
Home-Based Scheduling Assistant (Remote)
Posted on: 16-11-2024 00:00
Online Marketing Client Manager
Posted on: 16-11-2024 00:00
Sales Assistant - Part-Time
Posted on: 16-11-2024 00:00
Entry-Level Travel Professional (virtual)
Posted on: 16-11-2024 00:00
Temporary Customer Service Advisor
Posted on: 16-11-2024 00:00
Board Certified Behavior Analyst-Remote/Telehealth
Posted on: 16-11-2024 00:00
Account Representative Entry Level
Posted on: 16-11-2024 00:00
Live Chat and Email Support Agents
Posted on: 20-11-2024 13:46
Casualty Case Management Hybrid Albany, New York (Mostly Remote)
Posted on: 04-09-2024 00:00
Student - 21st Century Program Assistant
Posted on: 02-09-2024 00:00
HOUSEKEEPER (FULL TIME AND PART TIME)
Posted on: 27-12-2024 04:28
REMOTE – Healthcare Administrative Coordinator $23 Per Hour
Posted on: 12-09-2024 00:00
Moderator Positions | Remote Work | Earn $25-$35/hr
Posted on: 04-09-2024 00:00
Join Our Remote Sales Team: Flexible Schedule, Unlimited Earnings
Posted on: 15-10-2024 08:32
Now Hiring Remote Sales Associates: Competitive Benefits
Posted on: 15-10-2024 08:32
Hawaiian Airlines No Phone Work From Home Remote Jobs (Data Entry, Entry Level, No Experience) - In Kenya
Posted on: 07-11-2024 05:43
Postmates Grocery Driver
Posted on: 12-09-2024 00:00