Customer Service Representative - After Hours (REMOTE - US Hours)
This a Full Remote job, the offer is available from: United States
Our Client based in the US is offering Elderly Home Based Care and various other services.
They are seeking a Customer Services Representative to join their after hours team.
Fully remote position but based in South Africa.
The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.
Responsibilities
?Answer all incoming calls.
?Resolve client and nurse queries that are within the scope of after-hours.
?Provide timely responses to queries that come in our texting platform.
?Notify clients and replace caregiver callouts as necessary.
?Confirm caregivers 1-2 hours before shift start.
?Perform initial intake for callers potentially interested in services.
?Document all scenarios on our platform, as well as update caregiver schedules as needed.
?Non-urgent Admin projects if time allows.
Requirements
Skills
?Fluent in English
?Compassionate and confident
?Responsible and reliable
?10+ years?work experience in customer service + office duties.
?Adaptable and flexible regarding work hours
?Impeccable phone and computer skills
?Staffing and/or health care experience
?Experience working remotely and independently to the USA.
?Quiet and professional work-from-home environment
?Remotely set up with Wi-Fi and load-shedding back-up
This offer from 'iSTA Solutions' has been enriched by Jobgether.com and got a NaN% flex score.
Similar Remote Jobs
Customer Service Representative - After Hours (REMOTE - US Hours)
Posted on: 16-11-2024 19:13
Remote Customer Service Rep Up to 19hour No Degree Needed
Posted on: 16-11-2024 19:13
Senior Healthcare Digital Transformation Consultant || Saratoga Springs, NY (Remote)
Posted on: 16-11-2024 19:13
Work from Home Customer Service Representative - Chat Support Jobs
Posted on: 16-11-2024 19:13
Healthcare Analyst - Remote | Austin, TX, USA | Remote
Posted on: 16-11-2024 19:13
Earn 19 plus per Hour - (Remote) Customer Service Representative
Posted on: 16-11-2024 19:13
[Part-Time] Online Chat Jobs No Experience Hiring Urgently Near Me
Posted on: 16-11-2024 19:13
Amazon Customer Service ?Work From Home ?Part Time
Posted on: 16-11-2024 19:13
Flexible Customer Service Jobs Available Now - 19 Per Hour
Posted on: 16-11-2024 19:13
Earn 19 Per Hour as a Remote Customer Service Pro
Posted on: 16-11-2024 19:13
American Express Remote Jobs - Customer Support
Posted on: 18-09-2024 00:00
Amazon Customer Service Representative (Fully Remote)
Posted on: 05-11-2024 03:45
Transformation Enterprise Architect, TS&S, Transformation Strategy & Solutions, Deal Team
Posted on: 20-01-2025 06:21
Delta Airlines Remote Customer Service Representative - Apply Now
Posted on: 25-11-2024 05:20
Online Booking Agent for All-Inclusive Vacations- Fully Remote (WFH)
Posted on: 23-02-2025 00:00
Online Article Writer ? Mobile Apps (No Experience Needed)
Posted on: 23-11-2024 06:30
Remote Chat Support - Home-Based Role | $25-$35/hr | No Experience Needed
Posted on: 02-09-2024 00:00
Admin/Customer Service/HR (remote)
Posted on: 06-11-2024 04:54
Monday.com Solutions Consultant
Posted on: 02-08-2024 17:49
Remote Customer Service Specialist
Posted on: 20-08-2024 00:00