Customer Service Representative - Virgin Money (CYBG)
Customer Service Specialist
Teleperformance certified as a great place to work UK in 2024!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
This role is an onsite role, work from home is not available. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 6 January 2025
?Salary: ?3,795.20 per annum (?1.44 per hour)
?Location: Kilmarnock PLEASE NOTE THAT THIS IS NOT A WORK FROM HOME ROLE
?Shifts: Monday to Sunday between 7.00 am and 9.30 pm
?Training: 2.5 weeks
?Contract: Full Time Permanent (40 hours per week)
?Background Checking:
?Right to Work in the UK
?Criminal Record Check
?Credit Check
?Any other associated checks
?3 year employment history check
?*Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**
What you?l be doing
?Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
?Resolving any queries customers may have with their banking which can bring challenge and reward.
?Having great heartfelt conversations to understand our customers?needs and desires to find the best solution for them.
?Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have
?Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
?Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
?A flexible and positive working approach to suit customer needs and business demands.
?Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
?A digital first mindset that will help us achieve companywide expectations and brand growth.
?A caring, positive attitude with a genuine desire to exceed our customers?expectations.
We? love you to have ??Working knowledge of Microsoft Office applications
?Some financial services experience.
?Knowledge of banking products
?Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits
?On-line recruitment process, with potential job offer within 24 hours
?Refer & Earn Scheme ?earn up to ?00 for referring a friend to work for TP! And ?00 for your friend too!
?28 days?holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
?Length of Service and monthly recognition awards
?Opportunities for career development and progression
?Employee welfare support with free access to our Mental Health Employee Assistance programme
?Pension Scheme
Something Extra
?Discounted holidays, flights and hotels
?Discounted utility bills
?Cineworld tickets - Up to 55% off
?Virgin Trains - 20% off
?Virgin Experience Days ?20% off
?25% off O2 and 20% of EE Mobile Contracts
?Sony ?20% off Mobile Phones
?Ray-Ban ?20% off
Similar Remote Jobs
Customer Service Representative - Virgin Money (CYBG)
Posted on: 16-11-2024 19:13
Bookkeeper Paid: Global/Remote - Make An Impact!
Posted on: 16-11-2024 19:13
(Online Remote jobs) Disney Online Content Moderator
Posted on: 16-11-2024 19:13
Online chat Agent jobs remote no experience
Posted on: 16-11-2024 19:13
Google Translate Data Entry Jobs $26 (Remote)
Posted on: 16-11-2024 19:13
Remote Job Apple (Customer Service) ?MySmartPros
Posted on: 16-11-2024 19:13
Customer Service Representative - Remote in UK
Posted on: 16-11-2024 19:13
Part Time Amazon Jobs Near Me $24/Hour
Posted on: 16-11-2024 19:13
Bilingual Financial Customer Service Representative - Remote
Posted on: 16-11-2024 19:13
CPT-7449 Business Support Virtual Assistant at 20four7VA
Posted on: 16-11-2024 19:13
Client Care Technician
Posted on: 19-09-2024 00:00
Amazon Delivery Driver
Posted on: 22-09-2024 00:00
[part Time Remote Jobs ] Fedex Remote Jobs ? Work From Home Jobs
Posted on: 20-08-2024 00:00
Pre-Licensed Customer Service Representative - Remote
Posted on: 16-07-2024 18:47
Full Stack Developer Advisor - Enterprise Cloud Information Warehouse (REMOTE)
Posted on: 21-11-2024 08:14
Amazon Data Entry Jobs – No Experience Needed
Posted on: 12-09-2024 00:00
Remote Data Entry Jobs For Teens At Home Flexible
Posted on: 12-09-2024 00:00
Customer Service Retail Service Team Member
Posted on: 23-02-2025 00:00
Work from Home Amazon Data Entry Jobs for Teens No Experience
Posted on: 27-08-2024 00:00
Graduate Communication ? Adjunct Faculty ? Online (Remote) ? College of Humanities and Social Sciences
Posted on: 31-01-2025 10:02