Customer Service Rep
Short Description:
A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Customer Service Representatives often handle incoming calls, emails, or chat... inquiries, maintain accurate records of customer interactions, and may also process orders or provide product recommendations. Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.
Duties?/?Responsibilities: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
Similar Remote Jobs
Customer Service Rep
Posted on: 14-11-2024 08:01
Route Sales Representative
Posted on: 14-11-2024 08:01
Customer Service Representative
Posted on: 14-11-2024 08:01
Accounting/Data Entry Clerk
Posted on: 14-11-2024 08:01
Small Store Merchandiser
Posted on: 14-11-2024 08:01
Warehouse Support Associate
Posted on: 14-11-2024 08:01
Distribution Center Worker
Posted on: 14-11-2024 08:01
Data entry analyst
Posted on: 14-11-2024 08:01
Data Analyst (Remote)
Posted on: 14-11-2024 08:01
Sr Enterprise Architect
Posted on: 14-11-2024 08:01
Walmart Remote Data Entry Jobs ? Hiring Now
Posted on: 16-07-2024 18:39
City of Hope ? Cook I ? Patient Services ? Evening shift ? Duarte, CA
Posted on: 31-01-2025 10:02
Part-Time Customer Support Jobs [Flexible Schedule] – Lewisville
Posted on: 12-09-2024 00:00
Entry-Level Customer Relations Chat Agent | No Experience | Handle customer queries and build relationships remotely in this no-experience-required role.
Posted on: 06-02-2025 00:00
Red Bull Student Marketeer - Algonquin College
Posted on: 16-07-2024 18:48
Industrial Engineer I
Posted on: 13-11-2024 04:54
Virtual Medical Transcriptionist- Cheyenne, WY
Posted on: 31-01-2025 09:58
Senior IAM Security Architect - Remote
Posted on: 31-01-2025 09:59
Executive Assistant / Sr. Executive Assistant
Posted on: 08-01-2025 08:06
Customer Service Representative Administrator - US Remote
Posted on: 04-07-2024 08:16