Customer Services Representative - (Remote)
? * Customer Services Representative - (Remote)**
? *Job Category****:** Corporate **Requisition Number****:** CUSTO04725 Showing 1 location **Job Details**
? *Description...
This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services. ? *ESSENTIAL RESPONSIBILITIES:** ? Excellent communication skills verbal and written ? Demonstrate proficiency in Microsoft Office products and Internet navigation ? Ability to communicate in a clear, concise, understandable manner, and listen attentively to others ? Ability to provide outstanding customer service ? Ability to deescalate and remain positive in all situations with difficult customers. ? Take patient demographics and other patient information as needed. ? Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution ? Reviewing patient bills for accuracy and completeness, and obtaining any missing information. ? Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines. ? Complete and mail necessary patient statements and return mail in a timely manner ? Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business. ? Answer all phone calls within 2 minutes of the call hitting the system. ? Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day ? Attend in-services, seminars and webinars for additional education and performance improvement. ? Regular and reliable attendance required. ? *Education/Experience:** ? High school diploma or equivalent required ? 1 year experience in customer service and/or call center industry or equivalent combination of education and experience ? Customer Service Basics or equivalent training preferred. ? *Work Location & Hours:** ? *Fully Remote** ? ****Must be able to work 10:30 7 pm (CST)***** ? *Successful candidates will pass a background check and drug screen.** ? *We are an equal opportunity employer.** ? *Qualifications** ? *Skills** ? *Behaviors** ? *:** ? *Motivations** ? *:** ? *Education** ? *Required**
High School or better.
? *Experience**
? *Licenses & Certifications
Similar Remote Jobs
Customer Services Representative - (Remote)
Posted on: 16-07-2024 18:45
Customer Success Manager, (Remote US) or (Hybrid in Atlanta, GA)
Posted on: 16-07-2024 18:45
Customer Support Rep - Remote/Online - 3 to 4 Days a Week
Posted on: 16-07-2024 18:45
Customer Support Representative
Posted on: 16-07-2024 18:45
CVS content moderator jobs (Data Entry, Entry Level) $70-80$/Year
Posted on: 16-07-2024 18:45
CVS Part Time remote Careers (Remote Data Entry Jobs)
Posted on: 16-07-2024 18:45
CVS Remote Job (Data Entry, Entry Level) $70-80/Year- E4S
Posted on: 16-07-2024 18:45
Cyber Security Architect (fully remote)
Posted on: 16-07-2024 18:45
Dallas, TX - Work from Home Customer Service Representative
Posted on: 16-07-2024 18:45
Darden General Research Assistant [Remote] (Student Wage)
Posted on: 16-07-2024 18:45
Earn 19 Per Hour as a Remote Customer Service Pro
Posted on: 02-02-2025 00:00
Netflix Data Entry Jobs (Arizona) $30/Hour
Posted on: 16-07-2024 18:48
Part Time Data Entry Jobs from Home ? Philippines
Posted on: 18-09-2024 00:00
Pharmacy Technician - Prior Authorization - Work From Home Oklahoma
Posted on: 15-07-2024 02:16
CDL Class B Truck Driver – Hazmat Required
Posted on: 12-09-2024 00:00
Work from home Teach English Online with YiYi
Posted on: 18-12-2024 18:22
Business Analyst SME
Posted on: 22-11-2024 05:34
EAP Consultant - Overnight and Day Shift (Remote U.S.)
Posted on: 11-11-2024 03:52
Biology (in French) Tutor - Remote/Work from Home
Posted on: 20-01-2025 00:00
Staff Pharmacist (Full Time)
Posted on: 23-09-2024 00:00