Customer Service Representative
Remote, USA
Full-time
Posted 2025-03-15
Description: Who we Are... Catalis is North America?s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens. Summary: A Call Center Representative is responsible for answering citizen calls, listening to their concerns and assisting with processing their payment. They handle inbound customer service calls with an occasional outbound call for information gathering. This is a fully remote position. What you Will Do: ? Responsible for all customer inquiries and processing credit card/ACH payments ? Provide excellent customer service ? Follow up to customer inquiries ? Work with confidential information ? Work to resolve issues on first call ? Data entry from customers ? Appropriately and effectively communicate ? Thrive as a team player in a fast-paced, high-energy, change-oriented environment ? Participate in additional training courses when needed ? Perform other related duties as needed Requirements: What you Will Need to Succeed: Strong communication skills Call Center or Customer Service experience Typing (35wpm or more preferred) Basic desktop computer skills (Windows) Problem Solving skills Flexible Availability Customer Focus Adaptability Good Organization Active Listening Multitasking Must be able to pass a background check EEO Statement We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law
Similar Remote Jobs
Customer Service Representative
Posted on: 16-07-2024 18:44
BILINGUAL EnglishSpanish Virtual Customer Service Agent OREGON...
Posted on: 16-07-2024 18:44
Remote Customer Service/Data Entry Representative
Posted on: 16-07-2024 18:44
American Airlines Customer Support Representative (Work At Home)
Posted on: 16-07-2024 18:44
Customer Care Professional I
Posted on: 16-07-2024 18:44
Remote Customer Service Rep - Starting April 17, 2024
Posted on: 16-07-2024 18:44
Remote Customer Service Representative
Posted on: 16-07-2024 18:44
Technical Support / Customer Service Representative (Remote) - Now...
Posted on: 16-07-2024 18:44
*REMOTE AZ* Property & Casualty Licensed Insurance Rep (Remote) ...
Posted on: 16-07-2024 18:44
Customer Service Representative (Healthcare) Remote
Posted on: 16-07-2024 18:44
Virtual Sales Representative - Work from home opportunity, No cold calling
Posted on: 09-12-2024 18:32
Manager, Sales Development
Posted on: 22-11-2024 05:34
Science Tutor - Part Time
Posted on: 31-01-2025 09:59
Vice President of Valet Service
Posted on: 07-10-2024 00:00
Customer Service Representative (Remote - West Coast Region)
Posted on: 03-02-2025 00:00
Brand Sales Director - US Remote (West)
Posted on: 08-01-2025 08:06
Remote Career Job At American Airlines
Posted on: 29-07-2024 17:09
Remote Customer Service Agent at Delta Airlines
Posted on: 20-01-2025 00:00
Science Curriculum Designer, Physics
Posted on: 31-07-2024 19:12
Amazon Virtual Assistant/ Data Entry-Part-Time Remote Jobs Hiring Now
Posted on: 25-11-2024 05:20