Service Desk Analyst- Fully Remote
About Us:
Ovex Technologies Ltd., a distinguished BPO and IT solutions provider, is driven by the vision to Think, Innovate, Grow. We specialize in delivering tailored and customer-centric services, including Inbound & Outbound Services, Technical Support, Live Chat Support, and Medical Billing Services. Our commitment is to empower businesses, streamline operations, and foster growth... Experience the innovative and growth-oriented approach of Ovex today.
Service Desk Analyst Role
We are hiring a Service Desk Analyst who will be responsible for helping computer users resolve issues. As a Service Desk Analyst, your duties include communicating with clients via email or phone, resolving IT equipment and software problems, analysing information systems performance, and maintaining accurate service desk records.
Service Desk Analyst Duties
? Responding to incoming telephone calls and emails.
? Providing software and hardware support, resolving problems and issues.
? Creating training materials and guides for users.
? Performing system installations and updates to prevent service interruptions.
? Prioritising actions and escalations by problem severity and business impact.
? Collaborating with other departments and providing training.
Service Desk Analyst Requirements
? Computer Science Degree.
? Diploma in ICT Systems Support, Digital Support Services, or ICT Professional Competence.
? Three years of experience in end-user support or IT performance role.
? Computer program and hardware literacy.
? Excellent problem-solving and analysis skills.
? Task management and customer relationship management (CRM) proficiency
Similar Remote Jobs
Service Desk Analyst- Fully Remote
Posted on: 12-11-2024 02:59
Field Delivery Support - Kokomo
Posted on: 12-11-2024 02:59
Warehouse Packer - Hiring Immediately
Posted on: 12-11-2024 02:59
REMOTE - Call Center Representative
Posted on: 12-11-2024 02:59
Customer Service ( Remote )
Posted on: 12-11-2024 02:59
3rd Shift Full-Time Warehouse Worker
Posted on: 12-11-2024 02:59
Remote Release of Information Specialist
Posted on: 12-11-2024 02:59
Data Entry Specialist - Remote
Posted on: 12-11-2024 02:59
Part-Time Virtual Assistant- Phoenix, AZ
Posted on: 12-11-2024 02:59
Pharmacy Technician, Clinical/MTM - Remote
Posted on: 12-11-2024 02:59
Systems Engineer II (Jamf Pro / Apple Platform)
Posted on: 20-01-2025 00:00
Walt Disney is hiring: Media Systems Engineer II (PH) in Los Angeles
Posted on: 12-12-2024 19:16
Spotify Live Chat Support Jobs (Customer service/ date entry)
Posted on: 26-09-2024 00:00
Remote Medical Billing Representative | WFH
Posted on: 05-10-2024 00:00
Remote !! Only Remote !! Jobs Customer Support From Home Yelp
Posted on: 05-07-2024 05:50
Remote Customer Service Agent - Major Airline
Posted on: 16-07-2024 19:01
Freelance Content Writer
Posted on: 20-01-2025 06:19
Team Leader / RN
Posted on: 16-07-2024 18:35
Amazon Remote Jobs: Data Entry and Customer Service
Posted on: 25-11-2024 05:19
Data Entry Specialist (Part-Time, Evening)
Posted on: 22-09-2024 00:00