Apple Support Specialist
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently
Job Description
Job Summary:
MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.
Job Responsibilities:
Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.
Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.
User account setup using local, open directory and active directory.
Migration of user data from system to system.
Imaging of Mac using Netboot/Netimage or similar product such as Casper.
Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote... Desktop.
Basic hardware repair including hard drive and memory upgrades.
Qualifications
Must have excellent verbal and written communications skills, as you will be working in a customer service environment.
Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.
Ability to travel to and from clients sites.
Bachelor Degree in an IT related field (preferred).
Apple Certifications at OS level (minimally) and hardware level.
Basic computer hardware repair experience.
Daily reporting to clients.
Tracking time and job notes in job ticketing system and time tracking software.
Notes:
This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.
If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.
Additional Information
All your information will be kept confidential according to EEO guidelines
Similar Remote Jobs
Apple Support Specialist
Posted on: 11-11-2024 03:50
Customer today start
Posted on: 11-11-2024 03:50
Remote Data Entry
Posted on: 11-11-2024 03:50
Customer Service Associate
Posted on: 11-11-2024 03:50
Fountain Reactive Technician
Posted on: 11-11-2024 03:50
Amazon Flex Specialist
Posted on: 11-11-2024 03:50
Kitchen Helper/Dishwasher (Part-Time)
Posted on: 11-11-2024 03:50
Telemarketing Inbound Calls
Posted on: 11-11-2024 03:50
Entry Level IT
Posted on: 11-11-2024 03:50
Customer Service Representative
Posted on: 11-11-2024 03:50
Walmart Chat Remote Jobs
Posted on: 24-01-2025 04:52
Begin a Social Media Career | Remote Jobs Available | Earn $25-$35/hr from Home
Posted on: 05-11-2024 03:45
Sr Systems Administrator
Posted on: 02-12-2024 03:11
Merchandiser Small Store Athens TN
Posted on: 16-12-2024 16:52
Entry-Level Sales Representative - Remote Opportunity for U.S. Credit Repair Market
Posted on: 22-11-2024 05:34
Customer service remote
Posted on: 02-09-2024 00:00
Associate Full Stack Developer
Posted on: 16-07-2024 18:43
Part-Time Data Entry Clerk - Flexible Hours for Teens Welcome
Posted on: 02-09-2024 00:00
Lecturer in Veterinary Clinical Practice (LCVP) (Equine)
Posted on: 08-11-2024 05:10
Remote Health Care Customer Service
Posted on: 26-11-2024 06:19