Customer Support Agent - Work From Home
Employer Industry: Telehealth Services
Why Consider This Job Opportunity...
? Competitive salary with flexible hours
? Fully remote position allowing work from anywhere in the U.S.
? Opportunity to contribute to the success of therapists and enhance patient experiences
? Engage in continuous process improvements through collaboration with cross-functional teams
? Chance to provide valuable feedback and insights to improve service delivery
What To Expect (Job Responsibilities)
? Manage day-to-day therapist inquiries and requests through various communication channels (SMS, phone, emails)
? Provide ongoing support to therapists throughout their treatment journeys
? Share feedback and insights with the team on common themes and issues raised by therapists
? Collaborate with cross-functional teams to implement process improvements
? Document knowledge bases and saved responses for improved patient service
What Is Required (Qualifications)
? Must be available and punctual for scheduled work shifts
? Excellent communication skills, both written and verbal
? Ability to manage multiple inquiries across different channels effectively
? Experience in customer support or a related field
? Strong problem-solving skills and attention to detail
How To Stand Out (Preferred Qualifications)
? Experience in a healthcare or telehealth environment
? Familiarity with documentation and knowledge base management
? Ability to work collaboratively in a remote team setting
? Previous experience in a role focused on therapist or patient support
#Telehealth #CustomerSupport #RemoteWork #HealthcareServices #CareerOpportunity
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