Online Technology Support - Travel Agency Experience Required
World Travel, Inc. is seeking an Online Technology Support resource to assist with internal and external technical support of our online booking tools that include: Concur Travel, Deem, GetThere and TravelBank and our WorldMobile App.
The right candidate will provide courteous, timely, accurate and efficient issue resolution to customers via phone, email, and chat functionality that provides... navigation, troubleshoot, and solve for inquiries concerning all online booking tools.
The right candidate will have working knowledge of either Sabre or Apollo Global Distribution System - Cryptic/Graphical (Point&Click) capability preferred.
Job Responsibilities: ? Assist customers with online tool navigation, password resets, and building profiles. ? Troubleshoot ? Organize day to prioritize client support calls, chats and emails ? Open service desk tickets to report online issues ? Keep current on online tool releases, product enhancements and current events related to the travel industry ? Assist customers with World Travel, Inc. proprietary tools
Education and Experience Requirements
? 1-3 years previous experience using Concur Travel, Deem, GetThere and TravelBank
? 1-3 years previous experience with Sabre or Apollo Global Distribution System
? 1-3 year Customer Service experience
? Bachelor Degree or equivilent Preferred
? Minimum 5 years work experience in a travel agency setting
? Expert Microsoft Office skills
Competency and Position Requirements
? Excellent written and verbal communication skills, particularly with a customer service focus
? Comfortable and professional in customer-facing situations
? Independent worker who is a self-starter and who is willing to learn
? Strict attention to detail
? Ability to work in a fast-paced, stressful environment
? Technical Aptitude
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Employee assistance program
? Flexible spending account
? Health insurance
? Life insurance
? Paid time off
? Retirement plan
? Vision insurance
Schedule:
? 8 hour shift
Experience:
? Concur Travel, ETTA, Get There and TravelBank: 1 year (Required)
? Client Services & Customer Support: 1 year (Required)
Work Location: Remote
Similar Remote Jobs
Online Technology Support - Travel Agency Experience Required
Posted on: 29-10-2024 05:42
Entry Level Remote Customer Service Representative (Nova Scotia)
Posted on: 29-10-2024 05:42
Virtual Travel Scheduling Support Specialist - Entry Level
Posted on: 29-10-2024 05:42
No Experience Needed (Part-Time)-Entry-Level Amazon Data Entry Jobs
Posted on: 29-10-2024 05:42
AI Data Solution Architect - Google Cloud Platform
Posted on: 29-10-2024 05:42
Remote Medicaid Data Analyst | Work From Home
Posted on: 29-10-2024 05:42
Remote Entry-Level Clerk for Digital Records | WFH
Posted on: 29-10-2024 05:42
Head of Sales and/or Co-Founder (US-based, fully remote)
Posted on: 29-10-2024 05:42
Part-Time Remote Customer Support Specialist at Apple Inc
Posted on: 29-10-2024 05:42
U.S. Based Travel Agent Opportunity - Fully Remote
Posted on: 29-10-2024 05:42
Top-Paying Remote Web Development Jobs For Teens Immediate Start
Posted on: 27-11-2024 06:07
Live chat agent
Posted on: 29-07-2024 17:09
Central Intake Coordinator- Remote
Posted on: 05-11-2024 03:45
Guest Service Representative
Posted on: 06-10-2024 00:00
Disney Remote Data Entry Careers (Work At Home) – Join Us
Posted on: 12-09-2024 00:00
Customer Service Call Center- Sales Rep
Posted on: 04-11-2024 05:37
Netflix Tagger Jobs (Binge Watcher) Anywhere
Posted on: 23-07-2024 02:08
(Entry Level/No Experience) Walmart Data Entry Work From Home ? Immediate Jobs
Posted on: 12-09-2024 00:00
Virtual Luxury Travel Consultant - Remote Position
Posted on: 05-02-2025 00:00
Full Time REMOTE Call Center Agent
Posted on: 20-11-2024 13:46