Customer Support Rep for a Shopify app
We are a small team of 4 people that has been building tools for Shopify merchants for over 2 years. We??e been growing steadily and now reached a point where we need a dedicated customer support representative.
Up till now even though we did not have a dedicated CS rep, we still took customer support very seriously as is evidenced by our app?? excellent rating. Now we are ready to take our customer support to an even higher level.
You will be our first CS rep which means you will be a very important part of the team. You will help us build a system and processes for future CS team members.
You will also be able to try yourself in other aspects of business and potentially switch roles in the future. Initiative is always welcome here. It?? easy to carve your own new role if it brings value to the company.
Due to time zone convenience and multiple language proficiency, people from Morocco are highly encouraged to apply.
Some of the most important duties:
??Communicating with... customers either via live chat or email and resolving any problems they have
??Continuously learning about the features of our app and broader Shopify ecosystem to be able to help our customers better
??Summarizing product feedback from merchants and suggesting new ways of product improvement
??Some non-CS related work (e.g. researching a tool, writing blog posts, making some mockups). These tasks will be assigned based on natural abilities and interests.
Must have:
??Superb written and verbal communication skills
??You enjoy talking to people and solve their problems
??Able to handle ??ard??customers (we have very few of those though ??)
??Proficient in discussing technical concepts at a high level
??Comfortable working with basic CSS and JS and willingness/interest to learn more if needed
??Ability/willingness to write technical documentation/articles
??Willingness to perform non-CS related tasks (we are a small startup and we all wear multiple hats)
??Willingness to have at least 4 hour overlap at least with GMT+7 9am-6pm
Nice to have:
??Experience working with Shopify, especially something related to theme development/customization
??Experience working with B2B SaaS
??Additional languages (especially French, Spanish and Italian)
??Any other skills that can be beneficial to a startup (e.g. marketing, SEO, video editing, etc)
Salary:
Negotiable
Similar Remote Jobs
Customer Support Rep for a Shopify app
Posted on: 16-07-2024 18:41
O365 Administrator | Remote, USA
Posted on: 16-07-2024 18:41
Amazon Remote work From Home Job
Posted on: 16-07-2024 18:41
Accounting Consultant (Work Remotely)
Posted on: 16-07-2024 18:41
Hotel Housekeeping - Remote
Posted on: 16-07-2024 18:41
Co-occurring Disorder Outpatient Counselor - Remote | WFH
Posted on: 16-07-2024 18:41
Co-occurring Disorder Outpatient Counselor - Remote | WFH
Posted on: 16-07-2024 18:41
Remote Activities Specialist
Posted on: 16-07-2024 18:41
Master'S Therapist - Remote
Posted on: 16-07-2024 18:41
Senior Analyst Taxation - Remote
Posted on: 16-07-2024 18:41
Communications Coordinator, Talent Acquisition Marketing (Project Hire)
Posted on: 24-01-2025 00:00
Work-from-Home Hotel Reservations ? Simple & Flexible
Posted on: 04-02-2025 19:20
Distribution Customer Service Representative
Posted on: 27-09-2024 00:00
Start Verified Online Jobs Immediately | Entry-Level Positions Available | Earn $25-$35/hr
Posted on: 06-10-2024 00:00
Remote Part-Time Chat Support for Moms (No Experience Needed)
Posted on: 05-11-2024 03:45
Apple At Home Advisor Jobs - Work From Home Jobs
Posted on: 01-07-2024 16:52
Software Development Engineer II Android
Posted on: 03-01-2025 07:35
Amazon Customer Service Jobs ? Remote and Flexible Hours
Posted on: 03-10-2024 00:00
Breakfast Attendant - Drury Plaza San Antonio Airport
Posted on: 26-09-2024 00:00
Data entry clerk/Work From Home-Remote
Posted on: 19-12-2024 18:04