Experienced Senior Manager of Strategic Customer Success for Enterprise Clients – Leading High-Performing Teams and Driving Customer Excellence in the Americas at blithequark

Welcome to blithequark At blithequark, we're passionate about delivering exceptional customer experiences and driving continuous improvement in everything we do. As a leader in our industry, we're committed to fostering a culture of innovation, collaboration, and customer-centricity. Our operating principle of Continuous Improvement is at the heart of our approach, and we're always looking for ways to elevate our customer experience to the next level. That's why we're excited to be hiring a Senior Manager of Strategic Customer Success to join our team and help us achieve our goals. About this role: As Senior Manager of Strategic Customer Success, you will lead our Strategic Customer Success segment and play a pivotal role in defining how blithequark serves our Enterprise customers in the Americas. This is a unique opportunity to make a significant impact on our customers' success and shape the future of our Strategic Customer Success function. You'll oversee a highly skilled team of tenured Strategic Customer Success Managers, guiding how they partner with some of our largest and most complex organizations to deliver exceptional results. You'll work closely with our High Touch Customer Success leadership, applying programmatic frameworks where they fit, while also curating bespoke engagements for Enterprise customers who require a more tailored approach. Your deep product knowledge and understanding of our customers' needs will enable you to advocate for product changes that matter most to our most sophisticated customers. Success in this role requires a strong leader who is comfortable getting into the details of the product alongside their team, and who can partner with internal stakeholders to drive meaningful outcomes. You'll be responsible for shaping how Strategic Customer Success evolves at blithequark and ensuring our largest customers achieve their objectives with our platform. Key Responsibilities: Team Leadership & Coaching: Lead and develop a high-performing team of Customer Success Managers, providing clear, actionable feedback and creating a culture where your team can grow and succeed. Proactive Execution: Bring forward new ideas that strengthen how we serve customers, whether through process improvements, new frameworks, or fresh approaches to engagement. Proactively spot opportunities and execute on them to drive tangible results. Cross-functional Collaboration: Partner effectively with Sales, Product, Engineering, and Operations to align on customer needs and deliver solutions. Understand when to escalate, when to collaborate, and how to influence outcomes across teams. Customer-Centricity with an Enterprise Focus: Bring proven experience working with large, complex enterprises (1,000+ employees) and understand the unique challenges of enterprise adoption. Ensure customers realize value across their lifecycle and achieve their objectives with blithequark, balancing hands-on support with scalable approaches. Principled & Innovative Thinking: Proactively address thematic customer opportunities and improve our processes accordingly. Think critically, problem-solve thoughtfully, and lead with integrity, leveraging new technologies to enhance efficiency and effectiveness. Analytical Mindset & Continuous Improvement: Use data to guide decisions and improve performance, measuring what matters for your team and your customers, and iterating to drive better results. Essential Qualifications: Experience leading and developing high-performing Customer Success teams in a SaaS environment. Proven track record of driving customer success and growth in Enterprise accounts. Strong understanding of customer needs and the ability to advocate for product changes that meet those needs. Excellent communication, coaching, and leadership skills, with the ability to distill complex concepts into simple, actionable themes. Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improve performance. Preferred Qualifications: Experience working with highly configurable, technical platforms and a strong understanding of product nuances. Proven experience with cross-functional collaboration, including working with Sales, Product, Engineering, and Operations teams. Strong understanding of enterprise adoption challenges and the ability to balance hands-on support with scalable approaches. Experience with process improvements, new frameworks, and fresh approaches to engagement, with a focus on driving tangible results. A strong passion for coaching and developing team members, with a focus on creating a culture of growth and success. Our Culture and Values At blithequark, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. We believe in hiring and compensating talented individuals who share our values and are committed to delivering exceptional results. Our culture is built on a foundation of Continuous Improvement, and we're always looking for ways to elevate our customer experience and drive growth. We're committed to diversity, equity, and inclusion, and we welcome people from all backgrounds, experiences, perspectives, and abilities. Our goal is to create a workplace where everyone feels valued, respected, and empowered to contribute their best work. Career Growth and Development At blithequark, we're committed to helping our team members grow and develop in their careers. We offer a range of training and development opportunities, including mentorship programs, workshops, and conferences. Our goal is to help you build the skills and expertise you need to succeed in your role and advance in your career. We also offer a range of benefits, including competitive compensation, unlimited PTO, and a generous equipment and software budget. Our goal is to create a workplace where you can thrive and enjoy a healthy work-life balance. What We Offer Competitive compensation and benefits package. Unlimited PTO and a generous equipment and software budget. Opportunities for career growth and development, including training and mentorship programs. A collaborative and dynamic work environment with a team of talented and passionate professionals. A company culture that values diversity, equity, and inclusion, and welcomes people from all backgrounds and perspectives. How to Apply If you're a motivated and experienced Customer Success leader looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. If you're passionate about delivering exceptional customer experiences and driving growth, we encourage you to apply to join our team. Apply for this job