**Experienced Network Engineer – Customer Support at blithequark**

Are you a highly skilled Network Engineer with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? Look no further than blithequark, the global leader in customer experience management, where we're on a mission to connect customers with the world's most successful companies. For over 40 years, blithequark has been at the forefront of customer experience management, serving customers from 170+ countries in 265+ dialects. Our Digital Integrated Business Services combine human touch and high technology to deliver extraordinary customer experiences. With a team of 380,000+ employees worldwide, we're committed to creating unique connections through empathy, adaptive communication skills, and a passion for making it happen. As a Network Engineer at blithequark, you'll be part of our U.S. and Canada Engineering teams, supporting the network infrastructure (Call Centers and Data Centers) spanning several countries. You'll have the opportunity to work with cutting-edge technology, collaborate with a talented team of experts, and contribute to the delivery of exceptional customer experiences. **Responsibilities:** As a Network Engineer at blithequark, your key responsibilities will include: * Design, configure, and deploy network infrastructure (LAN/WAN) – Campus and Data Center * Perform hardware refreshes (primarily Cisco routers, switches, firewalls) * Implement remote access VPN solutions, site-to-site VPN's, GRE tunnels, DMVPN * Configure firewall access requests * Complete routing changes * Rack, cable, and label in the Data Center as needed * Create and maintain diagrams and documentation * Work ticket requests * Provide on-shift outage escalation support from our NOC * Participate in on-call support coverage **Qualifications:** To be successful in this role, you'll need: * CCNP and above, or equivalent experience * Well-developed verbal and written communication skills * Thorough understanding of LAN and WAN technologies * Advanced troubleshooting and configuration experience with routing (BGP, OSPF, EIGRP), switching (vPC, Etherchannel, Stackwise, VSS), firewalls * Should be well-versed in route redistribution * Experience with Cisco Nexus and Catalyst switches * Familiar with VRF configurations * SD-WAN and ACI experience would be a plus **Why Join blithequark?** At blithequark, we're committed to creating a culture that empowers you to be the best version of yourself and grow as much as you want within the organization. We offer: * Leadership and self-development opportunities * A diverse and inclusive culture with constant mentorship and leadership from some of the BPO industry's greatest minds * A world-class learning platform, MyTP, with courses on Six Sigma, technical skills, and instructor-led learning on demand * A preference for internal applicants for jobs * A dynamic and fast-paced work environment with opportunities to work with cutting-edge technology **Work Environment and Company Culture:** Our work environment is designed to foster collaboration, innovation, and creativity. We believe in creating a culture that's inclusive, diverse, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're committed to making it happen. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * Salary * Benefits (medical, dental, vision) * Paid time off * Holidays * Opportunities for career growth and advancement * A dynamic and supportive work environment **How to Apply:** If you're a motivated and experienced Network Engineer looking for a new challenge, we want to hear from you! Apply now to join our team at blithequark and be part of our mission to connect customers with the world's most successful companies. About blithequark blithequark is a global leader in customer experience management, serving customers from 170+ countries in 265+ dialects. Our Digital Integrated Business Services combine human touch and high technology to deliver extraordinary customer experiences. Our Culture At blithequark, we're committed to creating a culture that empowers you to be the best version of yourself and grow as much as you want within the organization. We believe in creating a culture that's inclusive, diverse, and empowering. Our Benefits We offer a competitive compensation package, including salary, benefits (medical, dental, vision), paid time off, holidays, and opportunities for career growth and advancement. How to Apply If you're a motivated and experienced Network Engineer looking for a new challenge, we want to hear from you! Apply now to join our team at blithequark and be part of our mission to connect customers with the world's most successful companies. Apply now by clicking the link below: Apply Job! Join Our Team At blithequark, we're passionate about delivering exceptional customer experiences. We're looking for talented individuals like you to join our team and help us make it happen. Apply now and be part of our mission to connect customers with the world's most successful companies. Apply for this job