**Experienced External Support Engineer – Content Tools and Workflow Expert**

Join blithequark, a dynamic and innovative company, as we seek an experienced External Support Engineer to bridge the gap between our content creation teams and the tools engineering team. As a key member of our team, you will be responsible for providing technical support, creating reference materials, and solving complex issues related to content tools and workflows. **About blithequark** blithequark is a leading company in the entertainment industry, known for its innovative approach to content creation and delivery. We are a team of passionate individuals who are dedicated to pushing the boundaries of what is possible in the world of entertainment. Our company culture is built on a foundation of collaboration, creativity, and a commitment to excellence. **Job Summary** As an External Support Engineer at blithequark, you will be the primary point of contact for content teams experiencing issues with our content tools. You will work closely with our tools engineering team to resolve complex issues, create reference materials, and provide training to external teams. Your expertise will be invaluable in helping us to improve the efficiency and quality of our content creation processes. **Essential Functions/Responsibilities** * Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues * Create reference materials and provide training to get external teams up to speed with the toolset * Solve and debug possible issues with tools and workflows to quickly resolve issues for users * Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA * Advocate for tools, workflow improvements, and suggestions from external teams * Partner with other engineers to develop tools and processes that improve efficiency and quality * Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion * Exemplify reliability, accountability, and professionalism in all work-related interactions **Skills and Abilities** * Ability to read and understand C# code * Good written and verbal communication, including working with external partners * Positive attitude and ability to receive and provide objective and constructive feedback * Excellent organization skills * Self-motivating; able to prioritize and manage numerous requests simultaneously **Education and Experience** * Computer Science or related degree, or equivalent work experience * Experience supporting a live service or tool environment * Unity 3D game and tool development experience * Experience with Jira, Confluence, or other defect tracking software * iOS and Android mobile development experience * 5 years' experience in delivering production-level code in a professional environment **Position Type/Expected Hours of Work** Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. As a remote worker, you will be expected to work independently and manage your time effectively to meet the needs of our content teams. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Salary Range** At blithequark, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of blithequark is typically $150,000 - $325,000. **What We Offer** * Competitive salary and benefits package * Opportunity to work with a dynamic and innovative company * Collaborative and supportive work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to the latest tools and technologies * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Note** Please note that this job description is subject to change at any time with or without notice. Apply for this job